@VimeoStaff@Vimeo Hi there. I created a ticket. I have been informed they are unable to help as I am over the 30 day mark but I have attempted to get this rectified since the charge was authorized on June 4th. Is it possible to escalate this?
@Vimeo - I attempted to cancel an auto renew for an account back on june 6th. I didn't receive a response and no longer have access to the account or email. Is there a way to get credit for a service that is no longer being used?
@anjsud Is there a lead customer service person with Vimeo that I can reach out to in regards to a problem I’m experiencing? I’m desperate and have gone in circles for a month.
@VimeoStaff@Vimeo Good morning. I no longer work at the company for which we had an account. When I saw the pending renewal on my personal card I responded to the request for a cxl and refund while on the account as the website directed. Unfortunately I no longer work at the company
@Delta Thank you for your follow up. In addition the flight from JFK to SLC the inflight entertainment was frozen and unable to be reset. It was not a good start.