jodi mcdonald

[jodi mcdonald @mcdjodi]

@FlyANA_official @ElBarcoEbrio @AFrankLook Missouri. United States. 2 hrs on hold to get a live person to update a reservation with passport infothat couldn’t be done online 🫤

[jodi mcdonald @mcdjodi]

@FlyANA_official @ElBarcoEbrio @AFrankLook Yeah not! Been on hold with customer service for an hour 30 minutes now with no end in site! Ridiculous!

[jodi mcdonald @mcdjodi]

@ElBarcoEbrio @FlyANA_official @AFrankLook Yeah not. Been on hold now for an hour 30 with no end in site. Ridiculous.

[jodi mcdonald @mcdjodi]

@AskAmex Absolutely zero customer support!

[jodi mcdonald @mcdjodi]

@AmericanExpress
Booked two flights with Amex points on ANA. Reservations cancelled 14 days before flight departure date. So far no flights & points are not being refunded. What a crock of S%&T! Horrible customer service!

[jodi mcdonald @mcdjodi]

@FlyANA_official Funny! You make it seem so easy to fly with your airline. We cannot even get a customer service representative to contact us to help us rebook flights that you cancelled 14 days before our departure to another country! I wouldn't recommend waisting your time with this!

[jodi mcdonald @mcdjodi]

@FlyANA_official ny

[jodi mcdonald @mcdjodi]

@AskAmex We do not need an apology. We need to get our points back or be allowed to book another flight without being wait listed! Gotta believe you have some pull with ANA to do the right thing here.

Thx!

[jodi mcdonald @mcdjodi]

@FlyANA_official Hmmmm. Wondering how this will help ANA improve their customer relations? 🤔. They Definately need some kind of assistance/training on what good customer service looks like!

[jodi mcdonald @mcdjodi]

@FlyANA_official Oh I did and filled out your form and sent off documentation which I am positive will go nowhere but hey it’s just time & money wasted I will never get back. Hey just like our points. I guess future business & positive PR is just not what ANA is looking for.

[jodi mcdonald @mcdjodi]

@FlyANA_official
Why would you want to?? Booked two flights with Amex points on ANA. Reservations cancelled 14 days before flight departure date. So far no flights & points are not being refunded. What a crock of S%&T! Horrible customer service!

[jodi mcdonald @mcdjodi]

@AskAmex Yep husband tried that today with again zero progress. Guess once you have the money the customer service doesn’t matter anymore. Thinking there has to be a credit card company that stands behind their awards program🤔. Will have to research options.

[jodi mcdonald @mcdjodi]

@FlyANA_official I typed a very precise English message in your chatbot to which the replied they were not able to assist. Your customer service options are horrible.

[jodi mcdonald @mcdjodi]

@FlyANA_official Your wait time on your customer service line is 4 hrs. Yeah no

[jodi mcdonald @mcdjodi]

@AskAmex Very helpful

[jodi mcdonald @mcdjodi]

@FlyANA_official Kansas City MO. English

[jodi mcdonald @mcdjodi]

@FlyANA_official We have already attempted to chat with your representative with no resolution. Have also filed an appeal for the return of our points also no response by your cvs team.