@loveholidays I’ve already DM’d my booking details & full info days ago. Please stop sending copy-paste replies & actually read what’s been sent. Weeks of silence & zero ownership from @loveholidays is exactly why this has become such a mess. #Idiots
Booked Orlando with @loveholidays (flights on @VirginAtlantic). Now medically unfit to fly, op scheduled. Sent GP letter weeks ago. Since then: delays, case closed/reopened, copy-paste replies. Stress I don’t need while ill.
@loveholidays As expected… silence from @loveholidays. Weeks of lies, no communication, & apparently zero managers willing to speak to a customer. A masterclass in how not to do customer service.
@loveholidays I’ve already DM’d booking/personal details via X days ago and got no meaningful response. Please check properly before sending me in circles again. This is exactly the poor service I’ve had for 6+ weeks – no ownership, no urgency, no compassion. #Idiots
@loveholidays I’ve already DMed your verified account with full booking details and medical certificate weeks ago. Still waiting on any meaningful update. After 6 weeks of chasing, silence, lies, & conflicting info, I just need a senior manager to resolve this.
@loveholidays Two days ago @loveholidays’ own PR manager asked customer service to look into my case urgently. It’s now lunchtime & I’ve still had no call, no email, no update. 6 weeks of silence, lies & stress while I’m medically unfit to fly. This is beyond embarrassing
@loveholidays@loveholidays told me they’d contacted @VirginAtlantic about my cancelled flights. Today Virgin’s Exec Office confirmed they never had any contact from Loveholidays at all. So I’ve been lied to, left stressed while facing surgery, & thousands out of pocket. Absolute disgrace.
@loveholidays Over 24hrs for @loveholidays to reply & the message is basically: tough luck, you’re losing your money. I’m medically unfit to fly, op scheduled, GP cert provided. Zero compassion, no humanity. After weeks of stress, this is the “support” I get. #ABTA