@AmericanAir simply unacceptable to take well over an hour to drop bags for AA123 DFW-OGG. I expect future flight compensation for my time lost for this operations failure
@WhatsApp love how my account is under investigation after I had to create one to contact my @vrbo host in another country. I’m sure WhatsApp will reimburse for any charges incurred due to this failure in service quality.
@AmericanAir But I had to go to a CS rep instead of being able to use your website to resolve the issue myself I had to take up valuable bandwidth from your team for something I could’ve simply done myself
@AmericanAir please consider updating your App/website to allow people to properly navigate travel disruptions. It would greatly help your customer service team if your app/website was useful during these situations
@AmericanAir Happily. A lot of people have the desire to just “get home” or as close as possible. The inability to select nearby airports during travel destinations results in local CS reps being overwhelmed. For instance my flight to DAY was CNXL. CMH and CVG are close enough to be viable