@AirbnbHelp So much for your "garuantee" - " If the listing is significantly different than advertised and your Host can't resolve the issue, we'll help you find a similar place, depending on availability at comparable pricing." Can you actually hold up your end??
@AirbnbHelp First day of vacation in Banff and the listing is absolutely not as described. I would assume that saying a home is 2 stories would mean that there is two stories and not just one??? Everyone loves spending 3 hours going in circles with support with no end in sight.