mich

[mich @mctbvd]

@PLDT_Cares report no 00014169844. it’s been reported to 171. pls fix asap!

[mich @mctbvd]

@PLDT_Cares called 171 already. no immediate action on their part report number 00014169844
no internet connection since friday. AGAIN!!! pls FIX ASAP!!! we have ONLINE classes and we need connection. i expect a billing adjustment!!!!

[mich @mctbvd]

@PLDT_Cares we already called!! we have a report no report no 00014169844! we just need you to act on it asap please!

[mich @mctbvd]

@PLDT_Cares pls follpw up report no 00014169844 asap pls!

[mich @mctbvd]

@PLDT_Cares we already called!! we have a report no report no 00014169844! we just need you to act on it asap please!

[mich @mctbvd]

@PLDT_Cares omg we still dont have internet connection again! called 171 already but still no action!

[mich @mctbvd]

@PLDT_Cares called 171 already! still no action!! it took a long time to get thru!

[mich @mctbvd]

@PLDT_Cares no internet connection in our area. AGAIN!! what is going on?!?

[mich @mctbvd]

@PLDT_Cares omg we dont have internet connection again! we just got our service back last week, no service na naman? what’s happening?

[mich @mctbvd]

@PLDT_Cares i need to talk to a live agent. not the bots running your messenger account. i don’t need automated answers. this is sad, pldt! you don’t care!

[mich @mctbvd]

@PLDT_Cares bots are running your messenger account! i can’t get thru a live chat with cs

[mich @mctbvd]

@PLDT_Cares any update? i have not received any calls from customer support. it’s been a week of no internet connection. pls adjust my bill from the time we lost connection! do it for everyone affected by this outage. our whole area is affected!

[mich @mctbvd]

@PLDT_Cares reply here

[mich @mctbvd]

@PLDT_Cares no internet connection for almost a week in the lagro area!! we have online classes!!!! can’t even talk to a live agent for updates. it’s so hard getting thru customer service for support. how can we get help?!?! a billing adjustment is in order!

[mich @mctbvd]

@PLDT_Cares reply here

[mich @mctbvd]

@PLDT_Cares can’t call 171. we dont have service! we have been using our cellular resources for internet and calling. you should refund us for that too!

[mich @mctbvd]

@PLDT_Cares i expect a billing adjustment from this long service interruption commensurate to the huge inconvenience for our online work as well as loss of clients. everyone experiencing this kind of outage should be given a billing adjustment!

[mich @mctbvd]

@PLDT_Cares answer me here pls. give me updates here. i had to wait for an hour to get a reply from an agent

[mich @mctbvd]

@PLDT_Cares still no internet connection in the lagro area!!! it’s been almost a week. we have ONLINE classes and we need connection. been sending you messages everyday day without any response. there should be a billing adjustment for this inconvenience!

[mich @mctbvd]

@PLDT_Cares answer me here

[mich @mctbvd]

@PLDT_Cares i already sent you a dm!!! many times