Mary Dee Mateo

[Mary Dee Mateo @mdee44]

@MoviePass_CS I am still unable to use one of my cards, which I paid for almost a year ago. I would appreciate someone helping me fix this issue.

[Mary Dee Mateo @mdee44]

@MoviePass_CS Another week and I still haven't gotten a response to my issue.

[Mary Dee Mateo @mdee44]

@MoviePass_CS Another week and I still haven't received help with my cards.

[Mary Dee Mateo @mdee44]

@MoviePass_CS Another two weeks have passed and no response.

[Mary Dee Mateo @mdee44]

@MoviePass_CS Another two weeks and no response. Still can't use both cards.

[Mary Dee Mateo @mdee44]

@MoviePass_CS Another three weeks without any help. Still haven't been able to use my cards for three months.

[Mary Dee Mateo @mdee44]

@MoviePass_CS It's been another week in which I haven't received any response in resolving my issue. I haven't been able to use my cards for two months now. I would greatly appreciate someone from customer service to contact me and figure this out.

[Mary Dee Mateo @mdee44]

@MoviePass_CS I still haven't been able to use my moviepass cards and still haven't gotten contacted back to resolve this issue.

[Mary Dee Mateo @mdee44]

@MoviePass_CS I have reached out to Moviepass more than 10 times and have submitted 7 requests to fix my issue. I ordered my two Moviepass cards two months ago and I am still unable to use both cards. I have never experienced such horrible customer service.