Hi Team,
Is a customer taken for granted once the car is handed over?
My Mahindra XEV 9e has been with the service centre for 11 days.
It took 5 days just to share a one-page, high-level report with no supporting data.
Despite repeated requests, no braking or system logs have been shared even though the conclusions are based on those logs. Instead, I am being pushed to proceed with insurance work, without transparency on whether the findings are even accurate.
This is a safety-critical brake failure case, not a routine service issue.
As a customer, am I not entitled to understand whether what’s written in a one-page report is right or wrong, especially when my safety is involved?
Silence, generic responses, and lack of transparency raise serious concerns. No alternative car is provided.
#Mahindra #MahindraEV #XEV9e #EVSafety #BrakeFailure #AutomotiveSafety #ConsumerRights
#CustomerExperience #SafetyFirst
#EVIndia #MakeInIndia #Accountability
#TransparencyMatters #IndianAutomobile
#CarSafety
@MahindraForYou @mahindraesuvs@Mahindra_Auto@RisetoHelp@anandmahindra@Velu_Mahindra
My 9-month-old Mahindra XEV 9e suffered a complete brake failure on a slope near Film Nagar Hyderabad. I pressed the brake pedal fully but the car didn’t slow down at all and rolled straight into the vehicle ahead.
The car has been with the Mahindra service centre for 5 days, and every time I ask for an update, I receive the same generic message:
“Technical team is checking. We will update by EOD.”
No findings.
No explanation.
No accountability.
No concrete update on what is actually being done.
For a brake failure in a moving vehicle, this slow pace and vague communication is unacceptable. There has been zero clarity on what has been checked, what the team found, or why this is taking so long.
The XEV 9e and BE6 community groups are shocked at how this case is being handled.
I need answers.
I need transparency.
I need to know why a 9-month-old EV lost braking completely and why there has been no meaningful progress in 5 days.
This cannot be treated like a routine service case.
@anandmahindra@Velu_Mahindra@mahindraesuvs@Mahindra_Auto@MahindraRise@18002096006
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