Mauricio Dulon

Customer Experience | CX |Customer Experience Management | Digital Transformation | Author, Consultant, Professor

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: Setting Expectations - a Key Factor in the Customer Experience

Excerpt from my upcoming book - Unlocking the Power of CX

https://t.co/KbAyN4E8so via @LinkedIn

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter:
Responsible Data Practices are a Critical Aspect of CX
https://t.co/ABTMofuE42 via @LinkedIn

[Mauricio Dulon @mdulon]

@AndrsGomezV Es una pésima recomendación invertir ahorros en criptoactivos, incluido Bitcoin. No hay nada detras de los criptoactivos, estan basados en mera especulación de mercado.

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: Highlighting Customer Benefits Beyond Great Products https://t.co/fVX53a0rni via @LinkedIn

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: Thank your Customers for the Valuable Feedback They Provide https://t.co/9zF3mcj5C3 via @LinkedIn

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: The Most Common CX Pain Point: Lack of Communication
https://t.co/KakoE2j0uS via @LinkedIn

[Mauricio Dulon @mdulon]

I had a great talk with Waleed AlHamdan in his podcast CXSnaX last week abou the topic of CX Agility and the framework - The Virtuous Triangle of Digital Transformation: CX, Innovation, and Agility.

https://t.co/9Ghkkl5EHe

[Mauricio Dulon @mdulon]

The Element of Surprise - a Key Factor in CX 😱🤩

While customers appreciate predictability, they are often delighted by good, unexpected surprises. They can lead to increased customer loyalty, positive word-of-mouth, and enhanced brand reputation.

https://t.co/MCsmYqqV4Z

[Mauricio Dulon @mdulon]

Try Gamifying Feedback Recollection - Make it Fun for the Customer🤩

You can learn more about this topic in the latest article of my newsletter - Unlocking the Power of CX. Be sure to subscribe to stay updated with more insights!

https://t.co/p4VhSsdPno

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: Get a Sense of What the Customer is Feeling with Sentiment Analysis https://t.co/GanA5cpON4 via @LinkedIn

[Mauricio Dulon @mdulon]

CX Tip: Try Experience Swapping🔄

'Experience Swapping' emerges as a new and unconventional method towards improving Customer Experience.

You can read more about it in my newsletter - Unlocking the Power of CX.

https://t.co/duQN4zuWir

#cx #customerexperience

[Mauricio Dulon @mdulon]

You might already be familiar with the concept of Mystery Shoppers. However, have you heard about Internal Mystery Shoppers?

You can read more about it in my newsletter - Unlocking the Power of CX

https://t.co/SWaxm2anEX

#cx #customerexperience #unlockingthepowerofcx

[Mauricio Dulon @mdulon]

Empower your employees to make autonomous decisions that may bend or even break traditional rules, especially when it leads to enhanced customer experiences.

Check out the latest article in my newsletter: CX Tip - Encourage Employees to Break the Rules https://t.co/r3gX3NMEjt

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: Gamify the Customer Experience https://t.co/hcAKmuwcrq via @LinkedIn

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: Utilizing the Power of Customer Communities: a New Paradigm in CX https://t.co/ogRphK5hCk via @LinkedIn

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: CX Tip - Offer Behind-the-Scenes Insights
https://t.co/L5IdIDs1UL via @LinkedIn

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: You’ve Got your Customer Journey Map, What's Next? https://t.co/fqQ6jJMESz via @LinkedIn

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: Employee Experience Tips: The Importance of the Onboarding Process https://t.co/YBZavtuPPa via @LinkedIn

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter: The Holy Grail of Customer Experience: Brand Advocates

https://t.co/Oj1MhX6oLl

#cx #customerexperience #unlockingthepowerofcx
#mauriciodulon
@mdulon

[Mauricio Dulon @mdulon]

Check out the latest article in my newsletter:

Navigating the CX Terrain: Should Marketing Lead the Charge?

https://t.co/aQ5J5MLccx