Mark Whitmire

Author, Tech Services Executive

[Mark Whitmire @mdwhitmire]

@DropboxSupport I have a charge from Dropbox that appeared on my credit card statement for $127.79 on June 14. I do not have an account that should be getting billed. What do I do?

[David Fuess @DavidFuess]

Day 1 in the books. Celebrating @CatapultSystems annual VIP party!

[Mark Whitmire @mdwhitmire]

@LegalZoom We have had a bad experience with @LegalZoom. We paid for your service to set up a legal entity, your person made an error, and now the company won't make it right. Anything you can do to make it right ?

[Mark Whitmire @mdwhitmire]

Big match for Spartan volleyball on Tuesday at 6:00 at SHS with playoffs on the line.
https://t.co/2uGBdeW1UP
#BeatTomball #7inarow

[Mark Whitmire @mdwhitmire]

Great feedback from one of our clients today. Strong skills & delivery is important but so is the commitment to deal with the tough issues.

[Mark Whitmire @mdwhitmire]

Great dinner conversation with a long-time client. Projects and jobs come and go, but relationships endure.

[Mark Whitmire @mdwhitmire]

I had the pleasure of toasting our project team that just won the Microsoft Worldwide Partner of the Year award for custom web solutions !

[Mark Whitmire @mdwhitmire]

Great conversation yesterday with one of our clients. As the focus turned to improving their customers' experience, cost issues diminished.

[Mark Whitmire @mdwhitmire]

I was reminded today of the criticality of building personal trust with our clients. People buy services from people they trust.

[Mark Whitmire @mdwhitmire]

In a sales or persuasive situation, we should aim to establish both personal rapport and a reason to be there in the first 90 seconds.

[Mark Whitmire @mdwhitmire]

A great day of planning at our Exec meeting today...today's thought: the most critical quality of a leader is the ability to establish trust