Jignesh Dave (CA)

Founder & CEO at Next Communications | Strategist | Thought Leadership Practitioner.

[Jignesh Dave (CA) @me_jigs]

https://t.co/6DDpEAgKBU

@narendramodi @EmbassyHag60432

[Jignesh Dave (CA) @me_jigs]

@emirates @EmiratesSupport This is not fun. I completely understand the natural disaster but that’s when customer service has to kick in. I am still in an aircraft fm Amsterdam to Dubai and my ongoing flight to Johannesburg- the paid seat has been converted to normal - Why?

[Jignesh Dave (CA) @me_jigs]

As stated earlier:
a. Your internal reasons to put my account on freeze without notifying me have incurred financial losses on my side
b. All the required documents have been submitted since over 48 hours & still no response. Stop sending such junk replies & solve the problem

[Axis Bank Support @AxisBankSupport]

@me_jigs Hi, we have responded to you via DM. Regards, Team Axis Bank https://t.co/S8xhHTXwG7

[Jignesh Dave (CA) @me_jigs]

Inefficient and careless approach towards the customers for sure @AxisBank @AxisBankSupport

[The real family men 🧘 @ac11515007]

@me_jigs @AxisBank Fraud bank

[Jignesh Dave (CA) @me_jigs]

@AxisBank Of course being an @AxisBank NRI customer you are forced to indulge in the drama as they:
a. debit freezes your account without notifying
b. They doesn’t know what documents required at one go
c. They ask for expiry dates of PR certificates
#CustomerServiceFail

[Jignesh Dave (CA) @me_jigs]

@AxisBank and the disaster continues. How long does it take to reKYC a customer for whom none of the details have changed?

And not to forget to begin with you decided to debit freeze a account and didn’t even notify a customer let alone giving substantial time to provide reKYC

[Axis Bank Support @AxisBankSupport]

@me_jigs Hi, we have responded to you via DM. Regards, Team Axis Bank.
https://t.co/S8xhHTXwG7

[Jignesh Dave (CA) @me_jigs]

@AxisBank the struggle continues - no solution whatsoever for no fault of customer

[Axis Bank Support @AxisBankSupport]

@me_jigs Hi, we have responded to you via DM. Regards, Team Axis Bank.
https://t.co/S8xhHTXwG7

[Jignesh Dave (CA) @me_jigs]

Also to add on, upon uploading all the kyc documents on the mobile app niw @AxisBank wants the customer to do all the donkey work and leaving them with no choice by debit freezing the account especially for NRIs who hardly transact.

#ShameOnYou @AxisBank

[Axis Bank Support @AxisBankSupport]

@me_jigs Hi, we have responded to you via DM. Regards, Team Axis Bank.
https://t.co/S8xhHTXwG7

[Jignesh Dave (CA) @me_jigs]

I have been a banker myself since n multiple continents. Never experienced such a ridiculous service wherein you debit freeze a customer’s account for reKYC without any intimation

#neverbankwith @AxisBank

[Axis Bank Support @AxisBankSupport]

@me_jigs Hi, we have responded to you via DM. Regards, Team Axis Bank.
https://t.co/S8xhHTXwG7

[Jignesh Dave (CA) @me_jigs]

@AxisBankSupport Hi I have also responded with a turn around time of less than a minute.

[Jignesh Dave (CA) @me_jigs]

@AxisBank Is there any further step you guys follow to actually resolve a problem for a customer especially when the problem is created by your lack of engagement or service?

[Axis Bank Support @AxisBankSupport]

@me_jigs transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank. https://t.co/S8xhHTXwG7 (2/2)

[Jignesh Dave (CA) @me_jigs]

@AxisBankSupport I have already shared my details as desired

[Jignesh Dave (CA) @me_jigs]

@AxisBankSupport I have sent the details. Hope it can be resolved sooner rather than later

[Jignesh Dave (CA) @me_jigs]

@AxisBank @AxisBankSupport Regulations unexpectedly freeze your account without notice for reKYC, creating a frustrating user experience. @AxisBank lacks adequate customer service, with Relationship Managers reaching out solely to push unwanted products.

[Jignesh Dave (CA) @me_jigs]

As an NRI, you keep on paying bank charges and maintain accounts only to get a shocking experience when you actually need to use the account

[Jignesh Dave (CA) @me_jigs]

@AxisBank @AxisBankSupport Regulations unexpectedly freeze your account without notice for reKYC, creating a frustrating user experience. @AxisBank lacks adequate customer service, with Relationship Managers reaching out solely to push unwanted products.

[Jignesh Dave (CA) @me_jigs]

This is what you get. @RevolutBusiness you just make your customers work for your inefficiency

[Jignesh Dave (CA) @me_jigs]

@RevolutBusiness "Struggling with @RevolutApp Business account setup - user experience feels like a maze! 🤯 Hoping for smoother sailing ahead. #Revolut #UserExperience #Frustration"

[Jignesh Dave (CA) @me_jigs]

This is what you get. @RevolutBusiness you just make your customers work for your inefficiency

[Jignesh Dave (CA) @me_jigs]

This is what you get. @RevolutBusiness you just make your customers work for your inefficiency

[Jignesh Dave (CA) @me_jigs]

@RevolutBusiness "Deeply disappointed with decision not to open a business account for a registered B.V. in the Netherlands, a local director, and submitted all necessary documents. Frustrated with the lack of transparency and hoping for a resolution #BusinessAccount #Revolut"

[Jignesh Dave (CA) @me_jigs]

@RevolutBusiness Have sent a DM

[Jignesh Dave (CA) @me_jigs]

@RevolutBusiness @RevolutBusiness "Deeply disappointed with decision not to open a business account for a registered B.V. in the Netherlands, a local director, and submitted all necessary documents. Frustrated with the lack of transparency and hoping for a resolution #BusinessAccount #Revolut"