Mediabriz

Mediabriz turns customer content into smarter decisions with greater visibility and control in Genesys Cloud™.

[Mediabriz @mediabriz]

How many times should the same conversation be reviewed?
Mediabriz lets teams highlight customer content and comment directly on it, keeping key details connected across handoffs, reviews and escalations.
See it in action: https://t.co/PaTM6LSSVV

[Mediabriz @mediabriz]

What is your customer content telling you?
Mediabriz Insights brings activity, channels, file types, trends and scan data into one clear view, helping Genesys Cloud™ teams spot patterns and make informed decisions.
See it in action: https://t.co/PaTM6LSSVV

[Mediabriz @mediabriz]

Still scrolling?
You already have the information, the challenge is finding it quickly.
With Mediabriz, agents can quickly narrow long conversations all within one unified conversation timeline.
Built for Genesys Cloud™.
Learn more and schedule a demo:
https://t.co/nLOeIlncmH

[Mediabriz @mediabriz]

Customer conversations are changing.

Customers now share images, documents, audio, video, and more, not just messages.

In the first episode of Customer Experience Conversations, we discuss what this means for contact centers.

🎙️ Watch here: https://t.co/0Tx8h8em1J

[Mediabriz @mediabriz]

🎧 Multiple customer audio files shouldn't interrupt your workflow.

Mediabriz lets agents create playlists from customer audio files and continue working while listening.

Built for Genesys Cloud™.
👉 Learn more and schedule a demo: https://t.co/nLOeIlncmH

[Mediabriz @mediabriz]

Every file shared through digital conversations can introduce security risks.

Documents, images, videos, and other content flow through contact centers every day.

Mediabriz Guard automatically scans content directly within the Genesys Cloud workflow.

👉 https://t.co/PaTM6LSSVV

[Mediabriz @mediabriz]

How much time is your team spending searching instead of responding ?
Mediabriz helps agents quickly find the content that matters across digital channels in Genesys Cloud™, saving time and helping teams focus on customers- not the search hunt.
https://t.co/PaTM6LSSVV

[Mediabriz @mediabriz]

Your customers send more than messages...
Handle every attachment with greater speed, visibility, and security.
Now available for Genesys Cloud™.
👉 Start your free trial: https://t.co/f1upUymDll

[Mediabriz @mediabriz]

A few weeks ago, Mediabriz became available on @Genesys AppFoundry®.
We're now pleased to share the official announcement highlighting how Mediabriz helps organizations manage customer attachments within Genesys Cloud.

Read the full announcement:
https://t.co/FuKw7OHnCB

[Mediabriz @mediabriz]

📎 Customer attachments shouldn't slow agents down.

Preview images, documents, audio, video, and more directly inside Genesys Cloud with Mediabriz.

No downloads. No switching apps. No lost context.

Free trial: https://t.co/f1upUymDll

#Mediabriz #GenesysCloud #CX

[Mediabriz @mediabriz]

Customer interactions today include much more than just text and voice.
🎬 Here’s a quick walkthrough of how Mediabriz helps teams organize, review, collaborate on and securely manage customer media inside their workflows.
https://t.co/2jmUc6s3ls

#Mediabriz #GenesysCloud #CX

[Mediabriz @mediabriz]

🚀 Customers media just got smarter.
Meet Mediabriz, now live on Genesys Cloud™ AppFoundry https://t.co/f1upUymDll

Organize, view and act on customer media directly inside digital conversations.
🔒Optional threat scanning with Mediabriz Guard
🎬 https://t.co/WUQpU1p7b3