Fundamentally customer service, customer satisfaction & customer experience are a combo deal that many organisations are taking for granted... and later wonder why they can’t retain / attract customers.If you invest in yr CS & CX teams you’ll experience profitable growth!
With all the content I’m seeing about BEE, I’m becoming increasingly concerned that an artificial narrative is being constructed around BEE and transformation in South Africa. I’m NOT saying it’s wrong to criticise BEE policy, I AM saying we should never forget Bell Pottinger.
How does @GovernmentZA ensure neutrality & balance when advisory roles are filled by individuals affiliated with NGOs that hold strong positions on immigration & refugee policy?
What safeguards exist to prevent policy capture, to ensure decisions reflect broader public interest?
The White Paper is still open for public comment, but this debate exposes a deeper fault line between human rights idealism & state capacity.
Be part of SACR submission to intensify the 1st Safe Country law by completing our online form: https://t.co/1dL94ojEku
END (6/6)
NGOs are up in arms over the @HomeAffairsSA proposed changes to SA’s refugee system particularly the FIRST Safe Country Principle.
They are saying the policy allows SA to reject asylum seekers who passed through or could have applied for asylum in another “safe” country. (1/6)
At the height of load-shedding at @Eskom_SA there was a lot of cheering and hand clapping for the leadership at the time by some. Now that things have turned around, there is a lot of noisy second guessing and derision. It’s clearly not based on objective evidence
⚠️⚠️ Super Group (Betway owner) held its Investor Day in London & revealed plans for Africa
they dropped a 155-page explosive strategy doc with detailed plans to completely dominate Africa 🌍🎰
I analyzed their blueprint & the details are chilling [THREAD]
(please share ‼️)
In light of several independent designers and major fashion brands suing Shein for IP theft - it may be in the country’s interest that the appropriate department ie. DTI handle ANY strategic discussions with Shein related to the local fashion industry.
Sincerely,
You guys🤧
@zibuseman SA citizens - must comply with the law & requirements for operating ANY buss plus pay whatever is prescribed. Others - can do whatever, whenever, however & complying with any law is optional
By the way Government bailout
Edcon - R2.7bn
Woolworths - R5.4bn
Nedbank - R8.5bn
ArcelorMittal - R2.5bn
Despite R2.7bn bailout, Edcon retrenched 10k employees. ArcelorMittal with R2.5bn ended 100k jobs.
There's a hullabaloo when Eskom gets R64bn bailout and makes R24bn profit
🚘 🚙 🚗 🚘 🚙 🚗 🚘 🚙 🚗 Yet another recall of cars; this time 12,491 Beemers sold since 2016 with a starter motor issue which could lead to the car catching alight, even when parked. 🔥
Here goes - details from the NCC:
Cars subject to this recall: BMW 3 Series (G20 model), 4 Series (G22 model), 5 Series (G30 model), Z4 (G29 model), X3 (G01 model) and X4 (G02 model) in relation to a Starter Motor, as notified by BMW Group South Africa (BMW).
12,491 vehicles are affected by the recall - all went on sale in South Africa from 2016.
“According to BMW, their product controls and customer complaints have shown that in the identified vehicles, water can enter the starter motor at certain points and cause corrosion. This may prevent the engine from starting. This can lead to a short circuit and, subsequently, local overheating of the starter.
“In the worst case, this may result in a vehicle fire, which can occur even when the vehicle is parked.
“Consumers are advised to avoid driving through water that may result in submersion of the starter motor, particularly with a chance of the vehicle remaining submerged for an extended period. In the unlikely event of a thermal event [just say “fire”] damage to persons or property may occur.
“Owners of the affected vehicles are urged to take their vehicles to the nearest authorised BMW dealership to replace the starter motor, and can also use this link: https://t.co/2WDam0jttB or monitor in-car communication to check if their vehicle is affected by the safety recall.
“The replacement of the starter motor will be carried out at no cost to the consumer.”
This article is long on speculation and short on verified information. It needed another week or two of investigation, right now all it it can verify is that a civilian chartered cargo aircraft flew into Upington from Dar es Salaam, then flew into Lanseria to refuel, then left.
The South Africans whose flotilla was intercepted earlier this week remain in Israeli custody.
They are:
Mandla Mandela
Carolyn Shelver
Zukiswa Wanner
Dr Zaheera Soomar
Dr Fatima Hendricks
Reaaz Moola
Other flotilla activists who’ve already been released have described terrible conditions. Reports have also emerged of Greta Thunberg being “tortured”
📢 UPDATE: Of 462 abducted flotilla passengers, 331 have been located, 4 deported, and 127 remain unconfirmed. All known detainees are held in Ktzi’ot prison, with reports of degrading treatment
NO GATEKEEPIGNG!🤑📈
Here is one of the most powerful ways to grow your wealth in South Africa: the TFSA (Tax-Free Savings Account).
But not everyone understands how dividends work in a TFSA. Let’s break it down
👇
Let me actually do a thread of some big tender scandals by the Apartheid Government. Because they really like acting like we haven't been here before.
🧵
🚨 BREAKING: The Global Sumud Flotilla is being intercepted by the Israeli navy.
So close to Gaza, yet so far.
The criminal entity will not allow a single vessel to reach the starving. Even mercy is blockaded.
A state so terrified of compassion it blockades bread & medicine.
#Flotilla #GlobalSumudFilotilla