Meghna Raj

[Meghna Raj @meghnaraj18]

Please read how @amazonIN, @Whirlpool_India, and @Delhivery caused my elderly mother 15+ days of pain, stress, and humiliation — all over a damaged fridge.
This is not just bad service. It’s emotional cruelty.
We deserve better.
(Thread)

[Meghna Raj @meghnaraj18]

@amazonIN @whirlpool_india @delhivery They have just provided a @delhivery tracking ID which has no updates since 4th May. There is no option to track on @amazon app.
I will have to call again because that leadership guy never gave me any details.

@AmitAgarwal

@amazonIN @delhivery @whirlpool_india

[Meghna Raj @meghnaraj18]

Please read how @amazonIN, @Whirlpool_India, and @Delhivery caused my elderly mother 15+ days of pain, stress, and humiliation — all over a damaged fridge.
This is not just bad service. It’s emotional cruelty.
We deserve better.
(Thread)

[Meghna Raj @meghnaraj18]

@amazonIN @whirlpool_india @delhivery On calling on 7th, I was connected to a person from the leadership team. He wasn't even aware that an investigation request was raised. He said "the pickup has been done, right. Wait for 13 days for the refund", and he put me on mute for 25mins.

[Meghna Raj @meghnaraj18]

@AmazonHelp Had a connect with the team and they have asked to wait till 7th to provide a resolution. Until then no pickup will be done, nor a refund will be provided.

[Meghna Raj @meghnaraj18]

@AmitAgarwal @amazon @amazonIN @delhivery @help_delhivery @WhirlpoolFi @WhirlpoolCorp @jagograhakjago Just look at the audacity of the "speciality team". The status has been changed to "Return pickup was denied by the customer". Amazing!

[Meghna Raj @meghnaraj18]

The refrigerator was not picked up even today. I will keep posting every day and see how shameless you guys can be to put an elderly under such mental harassment.

@AmitAgarwal

@amazon @amazonIN @delhivery @help_delhivery @WhirlpoolFi @WhirlpoolCorp @jagograhakjago

[Meghna Raj @meghnaraj18]

@AmazonHelp This has been going on since 15th April. Please give me a timeline now for how long do you want me to keep following up?

[Meghna Raj @meghnaraj18]

@AmazonHelp I have been contacting your team everyday. They keep cancelling the pickup and rescheduling it. How is this helping us?

[Meghna Raj @meghnaraj18]

Please read how @amazonIN, @Whirlpool_India, and @Delhivery caused my elderly mother 15+ days of pain, stress, and humiliation — all over a damaged fridge.
This is not just bad service. It’s emotional cruelty.
We deserve better.
(Thread)