Megan Stamper

She/her. Scottish. PhD. Head of Data Science at the BBC. Passionate about women's football and tech. All views my own. Panelist on the AI Right? podcast.

[Andy Murray @andy_murray]

Never even liked tennis anyway.

[Zara Gladman @zanyzaz]

Beginning to think that the Glasgow Willy Wonka thing was an elaborate art project about the impact of AI on the arts. Both the script and website were AI-generated 🤔

[Megan Stamper @megzaz]

@glutenfreegez So frustrating. Just goes to show how much of a false sense of security the flags and routine questions are. Still always need to ask 😞

[Megan Stamper @megzaz]

The replacement bulb will ultimately cost Currys, what £5? The cost of their horrendous process in my case; huge. The likely cost savings of all the people that get put off pushing for resolution Currys are obligated to provide; enormous!!

[Megan Stamper @megzaz]

@currys second attempt to interact with your customer services in recent months due to a faulty oven and I cannot express in words how frustratingly bad your processes are to navigate; telephone only options, no direct routes to continue ongoing conversations, endless hoops...

[Megan Stamper @megzaz]

In summary, the issue is still not fully resolved, but am assured replacement bulb is on route. I have:
- emailed Currys
- tweeted + DMd Currys
- called Currys customer services 4 times
- spoken to 9 different customer service advisors
- had a complaint raised via twitter

[Ashley Beauchamp @ashbeauchamp]

Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me. 😂

[Megan Stamper @megzaz]

@currys Well, a short loop of the maze I guess... back to step 0; you must phone us, because we have designed no other means for handling simple repair requests.

[Megan Stamper @megzaz]

@currys Again, quite the typical experience, user funnelled off into the safe space of DM-land, and suddenly large org goes silent...

[Megan Stamper @megzaz]

@currys As a data professional working in a user-facing product space, I am consistently amazed how large orgs' attempts to improve and 'scale' customer service processes in recent years has incrementally and systematically decimated the quality of customer experiences. Just bizarre!

[Megan Stamper @megzaz]

@currys We both know that if I do send you a DM, this will get an initial response directing me towards some other contact method and some other internal team that will eventually result in me having to restart from the beginning and still fail to resolve the underlying simple issue.

[John Burn-Murdoch @jburnmurdoch]

It always blows my mind how much wider the partisan trust gap is for US media compared to the UK 🤯

Most British media is trusted (or distrusted) about equally by supporters of both major parties. That’s true of virtually no US media org.

Deeply corrosive for US society.

[Megan Stamper @megzaz]

@scottygb Walking past Alan Ruck in London with a large group none of whom had seen Succession and who I couldn’t get to understand why I was freaking out

[Megan Stamper @megzaz]

@currys Hi. Have unresolved complaint and not getting anywhere with web chat or main customer services number. Can you please let me know contact details or complaints email address I can use?