She/her. Scottish. PhD. Head of Data Science at the BBC. Passionate about women's football and tech. All views my own. Panelist on the AI Right? podcast.
Beginning to think that the Glasgow Willy Wonka thing was an elaborate art project about the impact of AI on the arts. Both the script and website were AI-generated ๐ค
@glutenfreegez So frustrating. Just goes to show how much of a false sense of security the flags and routine questions are. Still always need to ask ๐
The replacement bulb will ultimately cost Currys, what ยฃ5? The cost of their horrendous process in my case; huge. The likely cost savings of all the people that get put off pushing for resolution Currys are obligated to provide; enormous!!
@currys second attempt to interact with your customer services in recent months due to a faulty oven and I cannot express in words how frustratingly bad your processes are to navigate; telephone only options, no direct routes to continue ongoing conversations, endless hoops...
In summary, the issue is still not fully resolved, but am assured replacement bulb is on route. I have:
- emailed Currys
- tweeted + DMd Currys
- called Currys customer services 4 times
- spoken to 9 different customer service advisors
- had a complaint raised via twitter
Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. Itโs utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me. ๐
@currys Well, a short loop of the maze I guess... back to step 0; you must phone us, because we have designed no other means for handling simple repair requests.
@currys As a data professional working in a user-facing product space, I am consistently amazed how large orgs' attempts to improve and 'scale' customer service processes in recent years has incrementally and systematically decimated the quality of customer experiences. Just bizarre!
@currys We both know that if I do send you a DM, this will get an initial response directing me towards some other contact method and some other internal team that will eventually result in me having to restart from the beginning and still fail to resolve the underlying simple issue.
It always blows my mind how much wider the partisan trust gap is for US media compared to the UK ๐คฏ
Most British media is trusted (or distrusted) about equally by supporters of both major parties. Thatโs true of virtually no US media org.
Deeply corrosive for US society.
@scottygb Walking past Alan Ruck in London with a large group none of whom had seen Succession and who I couldnโt get to understand why I was freaking out
@currys Hi. Have unresolved complaint and not getting anywhere with web chat or main customer services number. Can you please let me know contact details or complaints email address I can use?