Mehak Jain

[Mehak Jain @mehakjain219]

And the flight was taxied almost outside the airport. So frustrating when you have to take an early morning flight and there is so much chaos with @IndiGo6E..

TERRIBLE EXPERIENCE AND COMPLETE CHAOS! @BLRAirport @DGCAIndia @IndiGo6E

[Mehak Jain @mehakjain219]

This wasn’t enough, after the security check in by the airport staff, @IndiGo6E staff wants to check our hand baggages again at the boarding gate, why is this necessary, don’t you trust the process followed by the airport authorities and the scanners. Creating chaos at the gate.

[Mehak Jain @mehakjain219]

Later, the boarding started at 7AM at the gate through the airport bus, and the bus took 40 mins to drop us to the flight. Like when the flight is not ready to board, why are the passengers boarded on the bus and made to wait in between the runway.

[Mehak Jain @mehakjain219]

The entire process took us 30 mins, such waste of time, when they have 20+ counters operating, why are the passengers forced to self check in without any help. Imagine when we faced so much trouble, there were so many senior citizens failing to understand what to do and how to do

[Mehak Jain @mehakjain219]

Pathetic experience with @IndiGo6E at the @BLRAirport today.

Firstly, they have mandatory self baggage drop (with half the machines not operating properly). Then they say, go get the baggage tag from the kiosk and then scan it here. (With no one to guide that earlier).

[Mehak Jain @mehakjain219]

And now when I boarded the flight, look at the quality inside. @airindia being one of the premium airlines of India cannot be running with such staff and aircraft interiors. This is not what we pay for!!

[Mehak Jain @mehakjain219]

Yet again a bad experience from the @airindia staff at the @DelhiAirport.

I was waiting in the check-in queue, one of the staff asked me to move forward to the check-in counter. The moment I reached the counter, the crew walked out saying go to the other counter.

[Mehak Jain @mehakjain219]

The staff should be trained that they can’t just walk off like that when a customer is standing in front of them, that too even without informing them. @airindia you need to teach your staff some soft skills for sure.

[Mehak Jain @mehakjain219]

Finally, when I entered the flight, the entire flight is stinking. The seat material is stinking terribly, there is zero leg room, torn seat covers @airindiain

This is not what you want to experience after shelling out a big amount.

This is AI 506 from Delhi to Bangalore.

[Mehak Jain @mehakjain219]

Pathetic experience at the Delhi Airport Terminal 3 today. Firstly, DigiYatra was blocked and not operating, without prior notice to the passengers, where the passengers plan their schedule considering that.

[Mehak Jain @mehakjain219]

All this wasn’t enough that the security check guards are also first keen on laughing and chit chatting and not clearing the bags. Complete chaos there.

[Mehak Jain @mehakjain219]

And when the query is raised over email. They have one common reply, we will pass your feedback to the restaurant and make sure this do not happen.

And when the same food is ordered from the same restaurant, a simple cooking instruction isn’t followed.
#Swiggy #worsthelpsupport

[Mehak Jain @mehakjain219]

Swiggy’s help chat is the worst customer support anyone would want.

For an issue in a food delivery, the help chat(BOT enabled) says someone would get back to you in 6-8 hours. What would you as a consumer do?

Wait for 6-8 hours for Swiggy to reply or eat it?

#Swiggy

[Mehak Jain @mehakjain219]

And the chat doesn’t even wait for the customer to add his/her comments and just ends it. After choosing an option “I want to talk to the agent”.