meilcheng3

[meilcheng3 @meilcheng3]

@SinChunKiHysen travel agents can use SM to do promotion such as free trip lucky draw by asking people sending messages to their fds.

[meilcheng3 @meilcheng3]

@hoiychung5 @fionalau316 @SinChunKiHysen @Angelahau12 @CheungGracee yes,the way u treat customers will also be witnessed by other fb users.

[meilcheng3 @meilcheng3]

@hoiychung5 @SinChunKiHysen that's why company have to pay for the FB ad or have a fans page

[meilcheng3 @meilcheng3]

@fionalau316 @hoiychung5 @SinChunKiHysen yes,there should be people to manage many customers' queries and analyse channel effectiveness

[meilcheng3 @meilcheng3]

@fionalau316 @SinChunKiHysen yes as there too many suppliers, it is still convenient to have intermediaries.

[meilcheng3 @meilcheng3]

@fionalau316 @CheungGracee @SinChunKiHysen @hoiychung5 oligopoly is OK if there are competition between them and not secretly control price

[meilcheng3 @meilcheng3]

@fionalau316 @SinChunKiHysen @CheungGracee @isterence @hoiychung5 mobile site/mobile app should have interactivity n customization for CSR

[meilcheng3 @meilcheng3]

@SinChunKiHysen global market of tourism is growing,but not for HK I think, so it is important to apply eCommerce to enhance competitiveness

[meilcheng3 @meilcheng3]

@SinChunKiHysen seems that many company only focus on facebook. They can also use other social media channels like weibo and twitter.

[meilcheng3 @meilcheng3]

@SinChunKiHysen yes if travel agents want to survive as who do customer centric first with quite a number of usage rate,it is new middleman

[meilcheng3 @meilcheng3]

@SinChunKiHysen yes, but if the travel agent want to retain customers, they can centralize the apps of hotel and airlines,etc in its app.

[meilcheng3 @meilcheng3]

@SinChunKiHysen as tourism agent is an intermediary,they can centralize all the services infomation and allow personalization.

[meilcheng3 @meilcheng3]

@SinChunKiHysen yes, as suppliers can easily contact the customers, now some suppliers may choose to do transaction directly with customers.

[meilcheng3 @meilcheng3]

@SinChunKiHysen @hoiychung5 @fionalau316 @Angelahau12 @CheungGracee Testing

[meilcheng3 @meilcheng3]

Nice to meet you^^