Melbourne IT

Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help.

[Melbourne IT @melbourneit]

@ServerCrew_AU Hi @ServerCrew_AU, thanks for reaching out to us about this. I’ve passed this on to our team to review. If you have any more feedback or information, you can also contact us here: https://t.co/BAUbkSbppc

[Melbourne IT @melbourneit]

@PhilippaBateman Hi @PhilippaBateman,
Thanks for reaching out, that is strange. We are more than happy to look into this for you. I have sent you a DM to get your domain name or ticket number so that we can assist with getting your emails sorted. Thanks!

[Melbourne IT @melbourneit]

@PhilippaBateman Hi Philippa Bateman, thank you again for your response. If you would like me to see if there is anything else I can do, I would be happy to take a look at your support case.
Kind Regards

[Melbourne IT @melbourneit]

@PhilippaBateman Hi Philippa Bateman, thank you for providing this feedback and I would like to apologise for your experience. If you're able provide your domain and/or support case number I would like to see where myself or our teams can help.
Kind Regards.

[Melbourne IT @melbourneit]

@CrucisGroup Hi, thank you for reaching out. Please attempt to enter the bundle code in lowercase letters 'au_bundle'. This should accept the code. Please be advised, I have raised this with internal development teams. Please let me know if you continue to see an error.
Thanks

[Melbourne IT @melbourneit]

@alcolol Hi there,
Thanks for the feedback. We will pass this along to the correct departments for further review.
- Customer Advocacy

[Melbourne IT @melbourneit]

@beetsje Hi Jon, thank you for providing this feedback and for registering your .au direct! These marketing emails are sent to all customers. However, for our customers that have already secured their .au domain these emails can be ignored. Sorry for any confusion!
Kind Regards

[Melbourne IT @melbourneit]

@MarieNajjar Hi Marie,

The outage was effecting a particular set of customers, such as yourself. We apologise for the outage and our engineers have advised that everything is operating as intended now.

Thank you,
- Customer Advocacy

[Melbourne IT @melbourneit]

@neillcaddy Hi Neill,
We're currently experiencing an incident impacting our cloud email services. We have updated our status page and will be posting an update at 7 PM AEDT. We apologise for this inconvenience. Please check our status page for further updates:
https://t.co/kiOwkaMKpK

[Melbourne IT @melbourneit]

@upjoggers Hi Karen,
Sorry to hear about this. I have created a ticket (05007248) on your behalf and sent the confirmation for the deactivation of the renewal feature.
Kind Regards

[Melbourne IT @melbourneit]

@Harlette No worries,
we were able to track down the open tickets you have with us. I can see that our team are currently working on restoring the files in question.
We can continue the discussion of this resolution via your most recent case.
Cheers
- Customer Advocacy

[Melbourne IT @melbourneit]

@Harlette Hey there,
Sorry to hear about this. If you could provide me with your domain and/or case number, I'd be happy to investigate further on your behalf.
Cheers,
- Customer Advocacy

[Melbourne IT @melbourneit]

@agileachieve Hey there,
Sorry to hear about this. If you could provide me with your domain and/or case number, I'd be happy to investigate further on your behalf.
Cheers,
- Customer Advocacy

[Melbourne IT @melbourneit]

@neillcaddy Hi Neil, we haven't made any changes recently. If you are able to reach out to our support team at https://t.co/wIturTzHwv and provide your domain, affected emails and screenshots if possible the team will investigate further.
Kind Regards

[Melbourne IT @melbourneit]

#FeedbackFriday Our goal is to give you the best service when you need it. Which is why 95% of our support calls are now handled onshore by our locally-based Customer Care team. Great to see the positive feedback from customers, always more to do in this area!

[Melbourne IT @melbourneit]

@AxleMatt Hi Alex, please provide your domain and/or support case and I will be able to assist.
Thanks

[Melbourne IT @melbourneit]

Hi Neill, At this time we do not have a known incident. Please reach out to our support team via https://t.co/bUSZFWDNbM with further details and a team member will be able to investigate further. Thanks, Hannah

[Melbourne IT @melbourneit]

@neillcaddy Hey Neill,

Please contact us via
https://t.co/wIturTzHwv
With further details of your account so we can support you appropriately.

Thanks,
Hannah

[Melbourne IT @melbourneit]

We're very proud to announce we’ve made it easier for you to get technical assistance with our 24/7 local support so you can get things back up and running as quickly as possible. Connect with our 24/7 technical support https://t.co/2FuugMAhiL
#SupportingAustralianSmallBusiness

[Melbourne IT @melbourneit]

@EyemanPat Hi Keh, please provide your support case number so I can escalate to the appropriate team.

Thanks,
Hannah