@OFLoakfurniture Not able to get a hold of anyone at all on the telephone, an hour on hold today with nothing, although people pressing buttons occasionally! Delivery is delayed at least 5 weeks after already waiting 7. Would like this order cancelled and refund made please!
@TSScot is there anyway you can help in recovering costs from @TravelCTM_UK who have taken ยฃ210 for covid testing kits and never provided them? I am getting nowhere despite lots of messages, phone calls, emails etc? Seems I am not alone....
@TravelCTM_UK @TSScot And let's be serious here, one digit missing on my postcode wouldn't stop it getting to my house so please don't use that as an excuse as to why we didn't get the testing kit. You failed to provide a service that was paid for, you ignored all phonecalls and emails until we got
@TravelCTM_UK @TSScot Excuse me? You responded to an email on day 9 saying the postcode had a digit missing, you didn't get in touch on day 1 to say this so clearly you never tried to send them!!! And you wanted to resend the kit when mu husband was on day 9, why on earth would we want them then???
@TravelCTM_UK Still waiting on money back for kits that never arrived...one digit missed on postcode by mistake is not an excuse!! Full address was provided otherwise. Royal Mail did not try to deliver any parcel....just lies....
@TravelCTM_UK Was it the UK government that recommended people to purchase testing kits from this company? I am getting nowhere fast re getting money back for kits that never arrived! Surely people are entitled to a refund if you completely fail to provide the testing kits?? @TSScot
@TravelCTM_UK my husband missed a digit on entering his postcode by mistake. Not once did you get in touch to say it was missing and otherwise it had the full address. We sent several emails and tried to phone on numerous occassions! Surely this is illegal???
@TravelCTM_UK my husband booked the covid home test package on the 16th of February and paid ยฃ210, he arrived back in the UK on the 27th of February. No test package has ever arrived, sent numerous emails and phoned the number several times, no reply. Refund should be given ASAP
@TravelCTM_UK I have sent the details over. I look forward to a response ASAP. Please do not send the testing kits now as they are no longer required. He is now on day 8.
@TravelCTM_UK STILL AWAITING A REFUND FOR KITS THAT WERE PAID FOR AND NEVER RECEIVED!! MESSAGED YOU SEVERAL TIMES. Does anyone know where I can take this further please?
@tamsingreenway Agree with all Tamsin! Defo better with Harten GS and Austin GA but need a specialised WA for them to progress! Jenner and MiMi brilliant! ๐