Melissa Gilkes-Smith

MARSOC Foundation Community Athlete, Marine Wife, Mom, Healthcare Executive

[Melissa Gilkes-Smith @melgilkessmith]

@GreenDotBank how does a non-member contact you?

[Melissa Gilkes-Smith @melgilkessmith]

@Clear ATL needs a better system. Husband through regular pre-check and I’m still in the CLEAR line. Something is not working. I started my timer when he reached the front. I PAID for this!

[Melissa Gilkes-Smith @melgilkessmith]

I was hoping for a good experience at the RTJ @Marriott in Opelika this weekend. But getting charged for a room that I canceled is not the way. #customerservicefail

[Melissa Gilkes-Smith @melgilkessmith]

@Marriott you are going to charge me a “penalty” for not cancelling 7 days ahead of time? Reservation is Thursday and I’m canceling one room today. It’s not like you are not going to book the room. What happened to #customerservice? This is a #fail

[Melissa Gilkes-Smith @melgilkessmith]

@VerizonSupport Tried that. Verizon system keeps picking up my personal cell phone that i am calling from as the account. Someone from @VerizonBusiness needs to call me direct. I’m in voice prompt HELL right now!!

[Melissa Gilkes-Smith @melgilkessmith]

@VerizonBusiness do you know how difficult it is to simply register an account? I have been transferred TOO many times because the information is not working. How can no one figure this out?! I just want to pay my bill!! #customerservice #fail

[Melissa Gilkes-Smith @melgilkessmith]

@VerizonSupport Service issues are in 22150

[Melissa Gilkes-Smith @melgilkessmith]

@VerizonSupport any information on the DC area outage? I’m in Springfield, VA and the internet has been down for a few hours.

[Melissa Gilkes-Smith @melgilkessmith]

@Delta DL 4659 still waiting on paperwork!!! I am on the plane again!!!

[Melissa Gilkes-Smith @melgilkessmith]

@Delta My patience with you guys is gone! This is an #epicfail flight DL 4659

[Melissa Gilkes-Smith @melgilkessmith]

@Delta DL 4659 Missing a crew member and waiting on paperwork again?!?! #fail WHY can’t you get this right?

[Melissa Gilkes-Smith @melgilkessmith]

@Delta is this how you treat your passengers? People are missing their vacations because of you. #fail @delta DL 4659

[Melissa Gilkes-Smith @melgilkessmith]

@Delta DL 4659 was delayed overnight due to multiple issues due to plane, crew and paperwork yesterday. And now we are here again waiting on crew and paperwork? Seriously? #CustomerService #Fail

[Melissa Gilkes-Smith @melgilkessmith]

@Betterment anyone working today? Been on hold AGAIN today for over 30 minutes but I’m “the next person in line.” #customerservicefail No one returns calls or emails from @Betterment

[Melissa Gilkes-Smith @melgilkessmith]

@arneduncan Disgusting analogy.

[Melissa Gilkes-Smith @melgilkessmith]

Superior customer service from Alyssa on @Delta flight DL0463 from ATL to DC. Confident and courteous instruction on proper mask use for fellow flyers.

[Melissa Gilkes-Smith @melgilkessmith]

The Space Cowboy at the @ChickfilA drive-thru in Ocala is what the world needs right now. #spreadkindness

[Melissa Gilkes-Smith @melgilkessmith]

Happy Friday ya’ll!!

#weekendvibes #happyfriday @ Springfield, Virginia https://t.co/mDgYZr32xt

[Melissa Gilkes-Smith @melgilkessmith]

What the last weekend of studying looks like before a doctoral comprehensive exam looks like. I can’t wait to be done with this next week. My brain hurts.

#studentlife #doctoralstudent #almostthere https://t.co/2RGxs1qU2Q

[Melissa Gilkes-Smith @melgilkessmith]

Today’s hard cider flavor is the @beakandskiff 1911 Cider Donut. #sogood #hardciderlover #fallflavors @ Springfield, Virginia https://t.co/isltK92jvi