@British_Airways You would say that, it’s just like when your customer service agent gave me an abroad number to ring a few months ago... turned out the call centre was in India and I had a bill for £250 was that your policy too
@British_Airways usual useless service this morning, family of 5 adults 3 children. One bag 28kg but the others all less than allowance. 1 less checked bag too! They said can’t do it because balance of plane but if we pay excess we could have! Had to hold the que up instead!
@British_Airways No we won’t really Karen after the airport expedition. It’s funny how if we paid for excess ( even though as a family we were under ) all of a sudden that’s ok. The manager said it’s because of the aircraft balance but if we pay that goes out the window...
@BritishAirwaysT Usual useless BA service at Gatwick this morning. 5 adults 3 children
1 bag was 28kg but as a family we were under the weight limit plus one bag less
Told because of balance on the plane we couldn’t take bag of 28kg but if we paid excess baggage would have be ok
@British_Airways can you please tell me if I can take a car seat without paying for extra baggage? Apparently I can however he said it’s not written anywhere and he can’t email me to confirm.