Absolutely appalled by the correspondence from the accessibility team for @BSTHydePark. Bought a ticket for a show and the same day submitted a request for a personal assistance ticket. Submitted everything needed as soon as it was sent to us
Regarding accessibility and PA tickets are offered to ensure that those with disabilities can safely attend and enjoy the festival! Clearly no care or thought for their customers with access needs
Recontacred again 2 weeks before the show as we had no emails and wanted to make sure that it was all okay to be informed that they weren’t going to issue a personal assistance ticket!
In the process of trying to sort it and informed that they cannot do anything about it. I understand that PA tickets are subject to availability however this should have been relayed 2 months ago when we replied! Never had any issues with any other festival
@attitudetweets@WirelessFest Me and my partner attended the Wireless Festival in Birmingham and the accessibility and overall treatment by most staff was appalling and seemingly they were unqualified to help with our queries - would I be possible to discuss this?
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📷 kayleighjcouture