Mel Guan

[Mel Guan @MelissaGuan]

@EsteeLauder Where can I find the non- exist customer service for Estée Lauder online order?

[Mel Guan @MelissaGuan]

@EsteeLauder Package never delivered while marked delivered - customer call took 20 minutes and once connected, hangs up directly! Online chat is never available. UPS takes 8 days to “investigate”, and say“if you are not the sender, ask the sender to contact us” Awful! What do customers do?!

[Mel Guan @MelissaGuan]

@EsteeLauder I have surveillance camera recordings at the time the package is supposed to be “delivered” - the UPS worker brought some packages near my building door but never entered, and headed down the street! UPS also has no picture taken with the supposed to be “delivered” status

[Mel Guan @MelissaGuan]

@Lj5441 @davidjayfrancis @wangzhian8848

[Mel Guan @MelissaGuan]

@williwu @wangzhian8848

[Mel Guan @MelissaGuan]

@drmartens What do you mean by “DM us”? Email your service email address? - I already did twice. Or do you mean send the order number by replying to you on Tweeter?- I already did a few times ago but can do again.

[Mel Guan @MelissaGuan]

@drmartens 10 days ago, auto response said I can expect a response in UP TO 7 business days.

[Mel Guan @MelissaGuan]

@drmartens Any updates? I know marketing does not deal with customer service, but tons of people like me are waiting to get their boots they paid for and not receiving any response! (Read the comments from the third party ratings websites for DM, DM does not have a rating system)

[Mel Guan @MelissaGuan]

@drmartens I still haven’t received any responses from anyone at Dr. Martens. The latest shipping update was 10 days ago my boots got shipped back to the factory - for no reason!!! I emailed twice, called many times but never got anyone picking up the phone.

[Mel Guan @MelissaGuan]

@drmartens Order number 3569653. Thanks!

[Mel Guan @MelissaGuan]

@xianfoods Hi, any idea when is the LIC resturant reopening? Looking forward to go there again!

[Mel Guan @MelissaGuan]

@realDonaldTrump Hope this will be a meaningful change. Trade war would hit the biggest economies hard and recession could start sooner.