@CarissasNewLife In our pharmacy’s case, we have a “Rx ready for pickup” queue that we check first and then if nothing is there, we check the “all Rx status queue” to see if the script is in process somewhere (but not completed). Then if nothing is there, we check your patient profile.
you can imagine the magnificent blow my ego took when I found out the Jeopardy! episode I was absolutely crushing was in fact part of the high school tournament 😔