melanie ridge

NHS. Gooner. Nuff said.

[melanie ridge @meljridge]

@MoneySavingExp I need help with @TideBusiness as they’ve taken a monthly subscription and I’ve been chasing for a response for 2 months and getting nowhere - it’s actually really upsetting and frustrating

[melanie ridge @meljridge]

@TideBusiness To add, you don’t answer DMs either

[melanie ridge @meljridge]

@TideBusiness why have you been taking £29.99/month subscription from my account when I never signed up to this. It’s outrageous and you never get back to me to answer my queries. Refund my money please. I’ll also be closing my account as customer service is poor

[melanie ridge @meljridge]

@TideBusiness But you don’t prioritise and resolve - you send daft messages like this and nothing happens. I’ve been chasing this since July!

[melanie ridge @meljridge]

@TideBusiness I’m waiting for anyone to answer my query re a refund. You close conversations, provide no updates, never resolve anything. How can I get the money you took from me back?

[melanie ridge @meljridge]

@TideBusiness Please respond and help. I’m being passed from pillar to post - your customer service is terrible

[melanie ridge @meljridge]

@TideBusiness I sent you a DM as requested but no response. I’m told to wait 2 months for a response to a formal complaint. Your customer service is non existent

[melanie ridge @meljridge]

@TideBusiness So you never responded to my DM, after messaging you loads on the app, you were going to call today, but surprise surprise you didn’t, 8 weeks for a response to a formal complaint - it’s beyond dreadful service

[melanie ridge @meljridge]

@TideBusiness please refund the money you’ve taken from my account - £29.99/month - as I never subscribed to this, so you’ve been taking money from me without my permission

[melanie ridge @meljridge]

@TideBusiness You’re adding to the frustration. You asked for a DM - I’ve sent this, but from you nothing

[melanie ridge @meljridge]

@TideBusiness Still no response from you

[melanie ridge @meljridge]

@TideBusiness Nothing moving for me yet. Can you respond please

[melanie ridge @meljridge]

@TideBusiness Please explain this monthly subscription to me

[melanie ridge @meljridge]

@TideBusiness Any response? Your app doesn’t help or resolve at all

[melanie ridge @meljridge]

@Arsenal it’s impossible to get through to you. Email sent 26/08 but no response. Bought this years home shirt from you and lettering immediately peeling off - v poor quality and I’d like to resolve so I can get a replacement

[melanie ridge @meljridge]

@TideBusiness DM sent. I’d like to see the documents where I agreed to the subscription as I did not do this so intrigued how you can just take money on a monthly basis

[melanie ridge @meljridge]

@RoyalMail leaving my parcel in my recycling bin is NOT a safe space. I’d requested to leave with my neighbour. Parcel not in the bin!

[melanie ridge @meljridge]

@TravelodgeUK half an hour of free wifi and my 5G coverage non existent - really? Next to an airport in London. Paid for crap WiFi - your hotels are pretty shabby in every way

[melanie ridge @meljridge]

@Simon_Ingari All stupid - you’re taking the piss. If you’re sick, then take when genuinely ill!

[melanie ridge @meljridge]

@marksandspencer Thank you. I appreciate you can’t give any refund as I don’t have the packaging, but flowers should last more than a day, hence packaging for most people would get thrown away. A very disappointing and expensive bunch of short lived sunflowers

[melanie ridge @meljridge]

@marksandspencer bought yesterday afternoon and not even lasted a day!