@AmericanAir please explain why If a passenger missed a connecting flight because of mechanical issues and they had to spend the night in a random city THEY had to pay for the hotel on their own?
This poor pitiful mom that lives out in BFE is stuck without her amazon prime account. @amazon hung up on her today. 100% unacceptable customer service.
@ClubFitness it’s 8:35 and still no workers at the Creve Coeur MO location. You’ve got classes going on, people having trouble getting in, and a bathroom that needs attending to....
Statement made by an @AmericanAir agent today “ I have customers stacking up” when my mom was on the phone for 43 minutes trying to rebook our flights. Unacceptable customer service. @AmericanAir can I have a copy of your training manuals? Thank GOD for @SouthwestAir
@uhaul@LaurenAMorrison I’ll message you. Sadly yesterday we were told by multiple agents “ nothing we can do” or “ oops we normally tell people our hours. Thanks Matthew.
Drive to WI to get my bfs grandparents couch because they are downsizing... we had 7:30 AM reservation with confirmation for a pick of a trailer.... @uhaul doesn’t open until 9. Zero communication...we have a 6 hour drive home after this and weather coming in...Not. Happy.