Merin Palackal

[Merin Palackal @MerinPalackal]

@ray_ban @ray_ban Please help. My expensive Ray-Ban Meta glasses came apart during normal use just after the 1-year warranty. No fall, no accidental damage. I’ve been sent back and forth between Ray-Ban and Meta and I’m exhausted with no resolution. Ticket 508152

[Merin Palackal @MerinPalackal]

@ray_ban @ray_ban Please help. My expensive Ray-Ban Meta glasses came apart during normal use just after the 1-year warranty. No fall, no accidental damage. I’ve been sent back and forth between Ray-Ban and Meta and I’m exhausted with no resolution. Ticket 508152

[Merin Palackal @MerinPalackal]

@ray_ban @ray_ban Please help. My expensive Ray-Ban Meta glasses came apart during normal use just after the 1-year warranty. No fall, no accidental damage. I’ve been sent back and forth between Ray-Ban and Meta and I’m exhausted with no resolution. Ticket 508152

[Merin Palackal @MerinPalackal]

@ray_ban @ray_ban Please help. My expensive Ray-Ban Meta glasses came apart during normal use just after the 1-year warranty. No fall, no accidental damage. I’ve been sent back and forth between Ray-Ban and Meta and I’m exhausted with no resolution. Ticket 508152 .

[Merin Palackal @MerinPalackal]

@MetaStoreHelp @ray_ban @Meta Thanks for clarifying. Ray-Ban previously told me they can’t recover the data and directed me to Meta. I’ve now been sent back and forth between both teams. I’ll forward this response to Ray-Ban and ask them to take ownership of the case @rayban

[Merin Palackal @MerinPalackal]

Hi @ray_ban @Meta, I need help with my Ray-Ban Meta case. My glasses came apart during normal use just after the 1-year warranty, no fall or accidental damage. I’ve been passed between both teams and still have honeymoon footage on the glasses. Ticket 508152. Please help escalate