Metrigy

Research advisory firm providing real-world metrics & analysis for successful strategies in #CX #Collaboration #EX
Newsletter:

[Metrigy @Metrigy]

Stop making students repeat themselves! 🗣️ Half of educational institutions now view back-and-front office integration as "vital."

Learn how to create a "single pane of glass" for student support: https://t.co/jgi4c6fHQJ

#Education #AI #CRM #UCaaS

[Metrigy @Metrigy]

Final take: CX assurance isn't an insurance policy—it’s a performance driver. 🏎️

Get the full report on AI agent optimization: https://t.co/04Lp7JiBSe

#Leadership #TechNews

[Metrigy @Metrigy]

Join @imlazar in ep.1 of our WC Expert Insights Series TOMORROW at 12pm ET - A UCaaS Reality Check: What Buyers and Vendors Need to Know

- Are buyers changing providers, and if so why?
- What criteria do buyers use to evaluate #UCaaS vendors?

https://t.co/vi6BW9W0us

#AI

[Metrigy @Metrigy]

Where is AI delivering the biggest wins for financial services companies? Customer satisfaction leads the pack at 78.2%, closely followed by a 72.4% bump in sales. Optimization is paying off.

Read the full paper written by @Rgareiss: https://t.co/3rTthi9yDq

#FinServ #CX #AI

[Metrigy @Metrigy]

AI footprint in education is expected to DOUBLE by 2027. 📈 Are you prepared for the shift from isolated pilots to system-wide ecosystems?

Read our Q1 2026 Issue Paper: https://t.co/jgi4c6fHQJ

#HigherEd #AI #StudentExperience #Education

[Metrigy @Metrigy]

Live operations = Live risks. 🛡️ Continuous observability is the only way to catch AI errors before your customers do.

The roadmap: https://t.co/04Lp7JiBSe

#CustomerService #AI

[Metrigy @Metrigy]

Hot-desking is taking over. Metrigy predicts nearly 47% of office space will be devoted to flexible seating by the end of 2025. If you aren't using reservation software yet, your ROI is likely lagging behind the leaders. #PropTech #OfficeDesign

https://t.co/pYiIUTBmng

[Metrigy @Metrigy]

Buying criteria for AI assurance is changing. 🔍 Don't use 2020 tools for 2026 problems.

Vendor profiles & guidance here: https://t.co/04Lp7JiBSe
#EnterpriseTech #SoftwareSelection #CustomerExperience

[Metrigy @Metrigy]

FinServ is dominating AI spending, averaging $8,140 per employee annually. The result? 71.9% are already achieving a clear ROI, compared to just 42.6% in healthcare. Peak execution.

Read more in this report written by @RGareiss: https://t.co/3rTthi9yDq

#FinServ #AI

[Metrigy @Metrigy]

#Blog by Beth Schultz - AI agents can contact customers, make decisions, act autonomously and close a sale with little or no human involvement. They can also renew orders and attempt upsells.

https://t.co/ux4xOjrUt3

#AI #Agents #AIAgents #CX

[Metrigy @Metrigy]

The student experience now extends far beyond the lecture hall. 🏫 In 2026, top-tier CX is a mandate for institutional survival.

Discover the 4 pillars of the modern student journey: https://t.co/jgi4c6fHQJ

#HigherEd #EdTech #StudentExperience #Education

[Metrigy @Metrigy]

Deploying AI agents? You need more than functional testing. 🛑

Discover the 4 approaches to modern CX assurance: https://t.co/04Lp7JiBSe
#AgenticAI #CX

[Metrigy @Metrigy]

56.5% of organizations expect to change their hybrid work policies by 2026. The "flux" is real. To keep talent, companies must "earn the commute" with frictionless tech and better collaboration tools than what employees have at home. #HybridWork

https://t.co/pYiIUTBmng

[Metrigy @Metrigy]

The average number of AI-enabled CX applications in education is expected to double by 2027. Is your institution ahead of the curve or playing catch-up? Discover the 4 technology strategies driving this transformation.

🔗: https://t.co/jgi4c6fHQJ

#ROI #Education #AI

[Metrigy @Metrigy]

The global market size for IP desk phones was $782.9 million in 2025, down 23.4% yearover-year (YoY). Metrigy forecasts the market to decline at a 13.6% CAGR from 2025 to 2030, reaching $377.8 million by 2030.

https://t.co/w1wibGYVE7

#IPDeskPhones #MarketShare #Collaboration

[Metrigy @Metrigy]

Metrigy’s CX MetriCast 2025 market study highlights the growing importance of CRM for managing customer data, with adoption remaining high as organizations continue to recognize its vital role in driving business success.

https://t.co/tdBxyUZgBy

#CRM #MetriCast #MarketForecast

[Metrigy @Metrigy]

For 4Q25, the on-premises/dedicated contact center platform market declined 20.8% YoY in the quarter to $370.8 million. Avaya led the market in the quarter with 35.3% revenue market share.

https://t.co/9xGVbAjBRC

#CCaaS #ContactCenter #ContactCenterPlatforms #MetriCast

[Metrigy @Metrigy]

⭐ Five providers earned Metrigy’s 2026 MetriStar Top Provider Award for Communications Platform as a Service (CPaaS).

Congratulations to @8x8, @bandwidth, @gupshup, @routemobile, & @twilio!

https://t.co/5TIXcCxCfk

#CPaaS #MetriStar

[Metrigy @Metrigy]

Data: Companies winning with AI are 2.2x more likely to use advanced CX assurance. 📈

High performance = High-rigor testing.
Full study: https://t.co/04Lp7JiBSe
#DataScience #AI #Leadership #CXAssurance

[Metrigy @Metrigy]

Five providers earned Metrigy’s 2026 MetriStar Top Provider Award for CRM Platforms. 

Congratulations to @FreshworksInc, @HubSpot, @Oracle, @ServiceNow, & @Zoho on being named our 2026 CRM MetriStar Top Providers!

https://t.co/wVLBxpYz91

#MetriStar #CRM #TopProvider