With "never again", will sure be sourcing a replacement company which should at least care at the petty cash. Imagine this happening to a retiree who can't recover from such? Sad. Real sad.
It would be better for mom and pop if D&S outsourced this part of their business to a subsidiary or start-up company that will care for the little clients with their "petty cash", and provide satisfactory services to mom and pop.
The mom and pop customers seem to be more of a problem/liability than a cherished customer now, evidenced by customer treatment and overall experience. Wish I knew this before engaging them.
Personal opinion - D&S has become a big company. Initial mom and pop customers that provided them with their initial growth are now small potatoes. They have huge government and corporate contracts that bring in the big bucks.
Was what happened a part of the company's culture or just some individual rotten employees? Is protecting their employees and absolving them from any wrongdoing, a customer care value? Give us your comments.
What do you think about it all? Is D&S an ethical company? Is my assertion that they lack honesty, integrity, due diligence and due care misplaced?
Finally, after being asked again, we suggested that the standard response within reputable companies is to ask the employee(s) to produce the original items and failure to that, replacement of equivalent items be sought with the cost passed on to the employee
The escalatory email of the 12/06/21, included a forwarding of the original email compliant, so that compliance and executive management would have immediate access to the facts and that they could easily follow this sad, frustrating and annoying saga.
So a follow-up email was escalated to the "compliance" email provided in the "Integrity Alerts Policy" web page, plus CC's to two very senior executive members of the company. This was to ensure that their compliance process would kick in for a satisfactory resolution.
We decided to tell our story for the sake of other Kenyans, so that they can make an informed decision when engaging D&S (if we had taken our own photos, all this would not have happened). And more importantly, to cause D&S to live up to their stated values.
Star 3316 @BenicaFarm
Day 1 after Transplant
Funding or Not we shall continue doing what we Love. We Farm People eat!!
I'm a Cabbage Grower👨🌾 Come farm with me 👣
There are no Holidays in this Industry👨🌾People shall eat!!
Fresh from the Land to the Communities.
#Farming#Agriculture
#YouthDay#YoungFarmer
#BenicaWaMolimi#WeneedMoreLand