@AppleSupport part 2... Still getting follow ups to return phone upgrade that was never received --> Calling customer care = 1 hour of hold and transfers and have been hung up on twice. Disappointed to say the least.
@AppleSupport what has happened to Apple customer care? Never have had such a terrible experience as the last 3 times I have needed support. Order delayed -> then missed -> had to cancel -> in store says "Can't help as the two systems don't communicate" part 1...