Matt Freer

[Matt Freer @mfreer2]

@VanMoof Checking back in on this -- more than 6 weeks has passed since I originally contacted VanMoof about my problem and more than 4 weeks since I was told replacement parts would be shipped in 10-14 business days. All I am trying to do is replace my broken crank arm...

[Matt Freer @mfreer2]

@VanMoof After almost 2 weeks, 8 e-mail messages (with only 3 responses), and 2 chat sessions, it seems I am no closer to having a functional bike. Is there anyone at VanMoof still supporting your bikes?

[Matt Freer @mfreer2]

@VanMoof Thank you for the DM last weekend. However, I am still waiting for a reply from the support team to resolve the problem with my bike. I did not imagine it would take so long just to fulfill a request for a replacement crank arm.

[Matt Freer @mfreer2]

@vonzion @PaulDEaton52 Really? He's literally on record calling McCain a loser because he was captured and spent time as a POW in Vietnam.

[Matt Freer @mfreer2]

@united Wow you're not kidding... over 1.5 hrs on hold already! Don't you have a way to get a callback if call volumes are high?