@VerizonSupport incase anyone was wondering - yes, they make their decisions based on whether they believe you are worthy. And no, you can't ask for their policy in writing. Thanks for trying, Amanda.
I tried being nice, for 7 months. Kind of tired of being walked on.
In addition, is it standard for management to base a credit for overpayment on their personal feeling of whether you "deserve" the credit? Apparently my issue has been resolved. Just trying to understand what the decision was based on... because it wasn't facts.
@VerizonSupport Just want to understand what your account credit policies are. Is it standard for your reps to suggest that a loyal customer of over a decade, "suck it up and move on", from a overcharge I've been fighting for 7 months?
Top 0.5% of listeners isn't as special as I thought it was, but it was worth all 53,340 seconds β€
You killed it at @EDC_LasVegas
Thanks for making my commute just as special! (And putting my sub to the test π )