@TMobileHelp
I have since canceled the service to get my money refunded, but I still want T-Mobile to honor the original advertised deal and clear the balance owed to my previous carrier.
@TMobileHelp Hi id definitely appreciate some help w this issue really feels like im just being lied to by ur advertising, wasted my entire day doing this. Pls call or txt me at 831 346 7006
@TMobileHelp
I went to the store to complete the transaction, paid the upfront costs, and signed the paperwork, but the store staff refused to honor the payoff or the phone promotion, hitting me with an unexpected $350 charge.
I have since canceled the service to get my money.
Here is a clear summary you can copy and paste:
I am writing to formally escalate a deceptive advertising issue. I switched to T-Mobile based on promotions guaranteeing a free phone with a new line and the payoff of my previous carrier's device balance, which is $500.