Michael Lurie

I am the author of 'My Journey to Her World' which tells the personal story of how I coped with my wife's postnatal depression

[Michael Lurie @michael_lurie]

@lufthansa Your colleague Seth has still not dealt with my complaints despite all evidence provided. He had the ignorance to ask why I was unable to take a direct flight from tel aviv in October to Manchester. I was fleeing a war zone!!!!!!How absolutely offensive can you be.

[Michael Lurie @michael_lurie]

@CrossCountryUK awful and excessively overcrowded journey from Manchester to Plymouth stopping at Birmingham New Street. Return ticket at nearly £200. Have to stand for 90 minutes on leg from Birmingham to Bristol.
Unacceptable service with extortionate prices. Sick of excuses.

[Michael Lurie @michael_lurie]

@lufthansa no words to describe this insensitivity and ignorance. Refusing a claim because the route was different. Of course it was. Flights were diverted as it was a war zone! I am disgusted.

[Michael Lurie @michael_lurie]

@lufthansa Your colleague Seth has still not dealt with my complaints despite all evidence provided. He had the ignorance to ask why I was unable to take a direct flight from tel aviv in October to Manchester. I was fleeing a war zone!!!!!!How absolutely offensive can you be.

[Michael Lurie @michael_lurie]

@lufthansa I have no been told that an original amount of agreed compensation as a goodwill gesture is now not being offered. I need to warn members of the public to avoid others falling prey to this appalling experience. I will never fly on Lufthansa again nor recommend.

[Michael Lurie @michael_lurie]

@Lufthansa Your dishonesty and unprofessionalism is beyond belief. Seth Canedo from Lufthansa Customer Relations , I am sorry to say that your incompetence and contradictory feedback is unacceptable. Moreover your patronising tone is offensive. You have been disingenuous.

[Michael Lurie @michael_lurie]

@Lufthansa Your dishonesty and unprofessionalism is beyond belief. Seth Canedo from Lufthansa Customer Relations , I am sorry to say that your incompetence and contradictory feedback is unacceptable. Moreover your patronising tone is offensive. You have been disingenuous.

[Michael Lurie @michael_lurie]

@lufthansa I am speechless. Compensation for distress caused that was agreed has now been rescinded. I am beyond disgusted by your inhumane and unprofessional service. Will never fly with your company again. The public need to know about your behaviour.

[Michael Lurie @michael_lurie]

Lufthansa I don’t quite know how you function as my customer experience has been horrific. Compensation for awful
Customer experience was agreed in writing and then withdrawn. This is illegal and unethical . The public need to be made aware of this unacceptable practice.

[Michael Lurie @michael_lurie]

@Supprt_Lufth1 I have done this already countless times and each time you promise to resolve but fail
Again, 38382048

[Michael Lurie @michael_lurie]

@lufthansa Appalling customer service. No response to complaints of calls sine October. Have you no pride in your brand it the way you treat customers? Please redeem yourselves by private message me to get complaint ID and history

[Michael Lurie @michael_lurie]

@lufthansa I am speechless. Compensation for distress caused that was agreed has now been rescinded. I am beyond disgusted by your inhumane and unprofessional service. Will never fly with your company again. The public need to know about your behaviour.

[Michael Lurie @michael_lurie]

@lufthansa Still no resolution. Now you are refusing any compensation after agreeing to an amount. Unimaginably unacceptable customer experience. Shameful

[Michael Lurie @michael_lurie]

@lufthansa Over 3 weeks have passed since I se t further emails and no response , withholding compensation money from customers for nearly 4 months is disgusting.

[Michael Lurie @michael_lurie]

@lufthansa Still no response despite promises of a 4-5 day response rate. How on earth is this acceptable? Over 3 months and still waiting for compensation that was agreed but not accessible due to a faulty link on your side.

[Michael Lurie @michael_lurie]

@lufthansa @Lufthansa still no response from Customer Service Team to my email. Nearly 3 months now!!!!

Social Media Team generic response- ‘We’re just social media and can’t help further’ - no words at how painful this is.

[Michael Lurie @michael_lurie]

@lufthansa @Lufthansa Still no response. Are you for real??!!

Don’t know how much more I can raise how bad the service is. You’re just ignoring emails. Disgusting. Have sent everything through. @LufthansaA67821 , your deletion of all dm correspondence has been noted.

[Michael Lurie @michael_lurie]

@LufthansaA67821 I have DM’d you with the requested detail and can provide all the correspondence again for reference that I have had over the last 3 months if required. I sincerely hope you will be able to redeem yourselves with a speedy resolution after this horrendous experience of mine.

[Michael Lurie @michael_lurie]

@ Lufthansa

And the saga continues. Excuses for not responding. Unacceptable. I wonder how they don’t see how the customer feels by this treatment.

[Michael Lurie @michael_lurie]

@lufthansa Unsurprisingly , you have not bothered to respond to my email you requested me to send. I have never encountered such seagulls customer care and efficiency. I could never ever recommend Lufthansa again. A disgrace to the industry

[Michael Lurie @michael_lurie]

@RPatricia17 @lufthansa I never thought this could happen with Lufthansa who pride themselves on good service. I have found your inaction inhumane and cold hearted. Shame on you