@SonosSupport hi, I’m still waiting for a response to a DM conversation I had with support. It’s been 5 days, and I’ve sent multiple replies. Please don’t ghost me, i just have a question about shipping on order # 101903550
@SonosSupport Can you authorize my credit card for the amount of the replacement while the defective speaker is being shipped back to you guys? This defective speaker is being shipped ground and coming from Hawaii it May take awhile
@SonosSupport I recieved my RMA # and a return label for my DOA speaker, but no info on my next steps to receive my replacement. Phone support had no info or time frame. Is anyone here able to share anything with me? Happy to speak via DM.
@SonosSupport hello, I just received a Refurbished Play: 1 and just set it up. Unfortunately the sound is completely distorted and the speaker sounds blown. Please help it’s brand new!
@SonosSupport Thank you! Yes it happens with all music sources. I discovered it when it made the tone to sync, then during True Tone it was apparent. My diagnostics # is 213867207
@Instacart It looks like my order I placed and waited for all afternoon and evening was cancelled last night. Is everything back to normal now and is it safe to place orders again?
@Instacart I placed my order about 5 hours ago (3pm HST) and it just says order placed. About an hour ago my delivery time was switched from 4-5pm to 7:30-8pm, but my status is still at order received. Can anyone help with an update? Thanks