@Dakota1Hill Hi Dakota, apologies for the late response as we have had some tech issues! If you can email our Customer Service team at [email protected] (please include your contact details and store name) we will certainly look into this for you so we can assist!
@lightinthedark_ Hi Maddie, we're so sorry to hear this! Please reach out to our Customer Services team via phone, chat, or email and we can look into this for you.
@TanyaDuhan Hi Tanya, we're so sorry to hear this! If you email some details to our team at Customer Services or give us a call with some details about your order, we'll be happy to look into this for you.
@SeanMorleyDixon Thank you for reaching out to us - we certainly do have a large range of earrings suited to all ages. If you have a moment to jump on our online chat whenever suits you, our agents will be happy to assist with finding the perfect pair.
@MeteElizabeth Oh no! Please take that one into your local store and we can get this fixed for you so your beautiful ring can go back on your finger asap!
@legally111 Hi, we're so sorry to see this. If you email our customer services team at [email protected] we will do our best to follow this up for you!
@rowvnne_ We're so sorry to hear that! Our items do come with 12 month manufacturing warranty, so please do take this one back in store for us to sort this out for you! 💜
@FastAshFurious Hi, we're sorry to hear that! So our customer services team can look into this for you, can you please send further details to [email protected] for us to assist?
@hasib81430770 We're so sorry to hear this! So we can urgently sort this out for you, could I please ask you to email [email protected] with further details, including the store name? Our customer services team will be able to follow this up as quickly as possible.
@KBenitaa Hi! Our resizing depends on the metal and the size needed, but if you head on in, we can quote this for you while we test your perfect size. 💜
@Kassy_Jayy We wish we could come back to you! 💜 Our Emma and Roe charms brand did close in 2018, unfortunately, so we no longer do sell charms. Maybe we'll make our way back there someday!
@Evelle_Galaxia Oh no - please forgive our little mix up! If you let our instore team know next time you pass by, we can organise the right box for you. 💜
@Amber_Marie88 For anyone impacted by the lockdowns, we do also have the option for posting back for an online purchases only, or a 30 day extension from date of stores reopening to return/exchange items purchased right before the lockdown period began in store. 💜
@AlecMuses As a company, Michael Hill is committed to supporting our team members. The wage support in all three jurisdictions was passed on in full and enabled our team members to remain engaged and employed 💜If you have any further questions, please don't hesitate to reach ...