@_Care_Desk_8@thetrainline thank your message. I’d prefer to receive an explanation from @railandroad. I’m surprised they would be happy for providers like @thetrainline to charge £2.99 to print off train tickets. Not all people have a smartphone or wish to use one.
@railandroad why is @thetrainline allowed to charge £2.99 to collect tickets and print train tickets from railway stations. They never used to charge a fee to collect tickets from ticket machines.
@AvantiWestCoast chaos at Preston Station. Delayed trains due to “over running engineering works” the usual platitudes and garbled announcements. Please put staff on the platforms 5 and 6 and tell people what’s going on.