Another day has come and gone and still no resolution. You had one job - send someone round with a key to the boiler room. Somebody did come - but with no key. Unbelievable. Hello day 5 of this farce. And as I suspected there was no response to my DM.
Many thanks @RMGltd three days without hot water and counting at one of your mismanaged properties in London. Your website says: "We always take a personal, client-focused approach to residential property management, delivering high-quality customer service." Starting from when?