mette-marie hansen

coffee trader, day-dreamer.

[mette-marie hansen @mieh1]

@Safaricom_Care We are actually back now for real, thank you for the reply though 😊

[mette-marie hansen @mieh1]

@Safaricom_Care the network in Naivasha is still intermittent, although I see you claim it is resolved since a while ago? Please update us on actual plan for restoring service.

[mette-marie hansen @mieh1]

@KenyaPower_Care today on the fifth day of this outage I have a really good feeling you will sort us out on Migaa-Kianjibbi-Doondu-Nyala estates stretch

[mette-marie hansen @mieh1]

@KenyaPower_Care I really think it’s poor form suggesting we add a third method for reporting power outages when we cannot work and our food is going to waste. We already reported via the *977# like you suggested when we gave notifications via direct messages and nothing happened 🤷🏼‍♀️

[mette-marie hansen @mieh1]

@KenyaPower_Care What happens to the complaints when they are logged at *977# ? I have the feeling it’s not reported to anyone, just like with your DMs and in the meantime the days go by with no power. Are there any plans in place to actually start caring?

[mette-marie hansen @mieh1]

@KenyaPower_Care So what you are saying is that if a power failure is reported to *977# there is no follow up unless we also contact customer service?

[mette-marie hansen @mieh1]

@KenyaPower_Care power outage at acct 04220777215 Please turn power back on

[mette-marie hansen @mieh1]

Hi @KenyaPower_Care it’s been 20 hours with sunshine but no power, can you look at your DM I sent you 14 hours ago and reply?

[mette-marie hansen @mieh1]

@petrinekristine Oioi, går alltid på Risøe når i 9000 - tror du at det går an å bli lei av kanelboller? 🤔 Lykke til!

[mette-marie hansen @mieh1]

@petrinekristine heldige de som får deg som kollega - hvor skal du jobbe?

[mette-marie hansen @mieh1]

have you seen this @KenyaPower_Care ?

[mette-marie hansen @mieh1]

@KenyaPower_Care no power since noon today - have reported via *977# and DM but no confirmation it’s been received

[mette-marie hansen @mieh1]

@KenyaPower_Care I sent you a DM yesterday about our power outage but no answer yet, can you check your DM and reply?

[mette-marie hansen @mieh1]

@KenyaPower_Care @ndungu_shiroh @KenyaPower We’ve been restored - thank you!

[mette-marie hansen @mieh1]

hello @KenyaPower_Care it’s been 48 hours and no resolution - you’ve given me two case numbers on DM none of them are resolved - we are your hostages and there is no explanation or action from your side other than telling me to “allow you to follow up”. What choice do we have?!

[mette-marie hansen @mieh1]

@KenyaPower_Care no reply regarding our power outage still, I sent you a DM 10 hours ago, and it’s been 20 hours without electricity now - in the last week we’ve had power for less than 72 hours...

[mette-marie hansen @mieh1]

@KenyaPower_Care @FatumaMchafu @KenyaPower still out of power in same area - lost it exactly as thunder started last night and no reply from @KenyaPower_Care all day

[mette-marie hansen @mieh1]

@KenyaPower_Care please check DM have received no reply to message sent 7 hours ago about power outage

[mette-marie hansen @mieh1]

Hi @KenyaPower_Care we are out of power again after having it back for 2.5 hours! Are you serious?! Sent DM.