@VirginAustralia Started the online form and there isn’t a lounge option and it wants way too much information… when you are out and about travelling all day and get to the lounge with limited time - just want a quick snack is all …
@VirginAustralia lounge in Melbourne has gone way downhill post Covid - appreciate its 5pm on a Saturday - but very unappealing and limited selection of snacks and luke warm thai soup 😢need to head to the food court - perhaps a bowl of chips ??
Observation around @CrazyDomains issue - Reckon there is no point sitting on chat or phone - obviously overloaded and the indicator of where you are in the queue is not correct ! Best option- sit and wait till someone fixes things 🥲
Hey @CrazyDomains - the fundamental part of customer service is communicating with customers. Appreciate you are all hands focused on resolution - but users need fast and helpful information NOT SILENCE.
You stand to lose a lot of customers just by failing to share updates !
@AusElectoralCom Thanks - but have searched across the website and cant find anything that states the options to write in except the example e.g Elector. Was not sure if this should be spouse, friend etc or left blank. Perhp specifically call this out in FAQ’s
Dont you hate it when you keep getting multiple unsolicited seminar invites to a webinar - as a FULL calendar invite - with all the other 50+ attendees emails showing ..
@FreshworksInc - not very profeessional 😡