mike giambattista

Partner strategist, Creative leader, Customer design geek, Serial armchair adventurist.

[CALL TO ACTIVISM @CalltoActivism]

Here is Robert De Niro’s full statement about how Donald Trump should NEVER be president again:

“I’ve spent a lot of time studying bad men.  I’ve examined their characteristics, their mannerisms, the utter banality of their cruelty.

Yet there’s something different about Donald Trump. When I look at him, I don’t see a bad man. Truly.

I see an evil one.

Over the years, I’ve met gangsters here and there. This guy tries to be one, but he can’t quite pull it off. There’s such a thing as “honor among thieves.” Yes, even criminals usually have a sense of right and wrong. 

Whether they do the right thing or not is a different story — but — they have a moral code, however warped.

Donald Trump does not. He’s a wannabe tough guy with no morals or ethics. No sense of right or wrong. No regard for anyone but himself — not the people he was supposed to lead and protect, not the people he does business with, not the people who follow him, blindly and loyally, not even the people who consider themselves his “friends.” He has contempt for all of them.

We New Yorkers got to know him over the years that he poisoned the atmosphere and littered our city with monuments to his ego.  We knew first hand that this was someone who should never be considered for leadership.  We tried to warn the world in 2016.

The repercussions of his turbulent presidency divided America and rattled New York City beyond imagination.  Remember how we were jolted by crisis in early 2020, as a virus swept the world.

We lived with Donald Trump’s bombastic behavior every day on the national stage, and we suffered as we saw our neighbors piling up in body bags.

The man who was supposed to protect this country put it in peril, because of his recklessness and impulsiveness. It was like an abusive father ruling the family by fear and violent behavior.  That was the consequence of New York’s warning getting ignored. Next time, we know it will be worse.

Make no mistake: the twice-impeached, 4-time indicted Donald Trump is still a fool. But we can’t let our fellow Americans write him off like one. Evil thrives in the shadow of dismissive mockery, which is why we must take the danger of Donald Trump very seriously.

So today we issue another warning. From this place where Abraham Lincoln spoke — right here in the beating heart of New York — to the rest of America:
This is our last chance.

Democracy won’t survive the return of a wannabe dictator.

And it won’t overcome evil if we are divided.

So what do we do about it?  I know I’m preaching to the choir here.  What we’re doing today is valuable, but we have to take today into tomorrow – take it outside these walls.   We have to reach out to the half of our country who have ignored the hazards of Trump and, for whatever reason, support elevating him back into the White House. 

They’re not stupid, and we must not condemn them for making a stupid choice.  Our future doesn’t just depend on us. It depends on them.

Let’s reach out to Trump’s followers with respect.  Let’s not talk about “democracy.”  “Democracy” may be our holy grail, but to others it is just a word, a concept, and in their embrace of Trump, they’ve already turned their backs on it. 

Let’s talk about right and wrong.  Let’s talk about humanity. 

Let’s talk about kindness.  Security for our world. 

Safety for our families. 

Decency. 

Let’s welcome them back. 

We won’t get them all, but we can get enough to end the nightmare of Trump, and fulfill the mission of this “Stop Trump Summit.”

[mike giambattista @mikegiam]

Given the current backlash against LGBTQIA+ and its impact on the community, what can brands and media do to truly be LGBTQIA+ allies? Great insights from @Horowitz_Research
https://t.co/io4lTNeXqq
#LGBTQIA #consumerinsights #mediastrategy #wecandobetter

[mike giambattista @mikegiam]

@RandallGrahm Bahahaha

[mike giambattista @mikegiam]

2x around the sun! I love you Zin.

[mike giambattista @mikegiam]

Spencer Kaiboom, the creator and CEO of Pollen, shares his journey from professional baseball to entrepreneurship, discussing his experiences on the field, the influential people, and the lessons learned that drive his business endeavors.
https://t.co/Qlcn7P7i2l

[mike giambattista @mikegiam]

The irony is that “phoning it in” is inextricably linked to the world of journalism. In the 1930’s, when reporters didn’t have time to sit down and write a full piece, they’d call their editor and tell them the story over the phone, aka “phone it in.” https://t.co/Rw5swv4AIN

[mike giambattista @mikegiam]

While neuromarketing is simpler than many perceive, it does require discipline in changing bad habits of many legacy marketing research practices. https://t.co/cCKU1rOq5Z

[mike giambattista @mikegiam]

Organizations often struggle to deliver a holistic customer experience due to challenges and pitfalls. To enhance customer interactions, it is crucial to address these obstacles directly. #CustomerExperience #BusinessSuccess
https://t.co/enaiiwPnk0

[mike giambattista @mikegiam]

Balancing value and responsibility is a tricky path to tread, and we discuss how companies can set up processes to scale AI usage responsibly. https://t.co/OPYLOuBJyH

[mike giambattista @mikegiam]

While the lines between sports and energy drinks might be blurring, decision science explains why, and what to do to stay competitive. https://t.co/cV0QwIL3cC

[mike giambattista @mikegiam]

Mel provides a fascinating look into the inner workings of GoDaddy’s global network of over 5,400 customer advocates spanning 55 countries and 17 languages. We delve deep into how AI is transforming customer service. https://t.co/eZ54ZsTt63

[mike giambattista @mikegiam]

While there are generally no guarantees of success in any endeavor – showbiz or branding, movies or marketing – you don’t have to go in unrehearsed. https://t.co/256K9aZ7b5

[mike giambattista @mikegiam]

The truth is, customer data will always be messy. The idea that it can be ‘cleaned up’ is a costly distraction. https://t.co/cyiLXmQ000

[mike giambattista @mikegiam]

Mishel Justesen gets it. As DCX / Principal at Capgemini, Mishel has a first-hand view to how progressive enterprises are re-designing their approach to customer relationships. It's called Experience Architecture and its the future of business.  https://t.co/BtPfJxqN9k

[mike giambattista @mikegiam]

Why traditional media companies should be prioritizing personalized content catered to consumer needs.https://t.co/AumeGRmuv2

[mike giambattista @mikegiam]

Actions speak louder than words, which is why “listening” to what your prospects and clients do can be better than listening to what they say. https://t.co/U0XSVpCgxx

[mike giambattista @mikegiam]

Imagine a world where new technologies and data science transform the retail experience, from dramatically improved customer service to streamlined supply chain operations. Andrew paints a compelling picture of the exciting promise of edge intelligence.https://t.co/Yrrg035VQF

[mike giambattista @mikegiam]

On average, category marketers miss more than 57% of the values that shape the behavioral loyalty/engagement (brand enlightenment) drivers. https://t.co/ZWaAS4Vb3G

[mike giambattista @mikegiam]

Each time I chat with Nitin I'm struck by how he thinks about the world he's helping to build. Deep understanding of technology - yes, of course. Domain expertise CX functions - also yes. But I think it's his perspective that's driving the big successes.https://t.co/pktu40xdRs

[mike giambattista @mikegiam]

Nitin Badjatia is Senior Vice President of SAP CX Solution Management which means he sees things from a higher altitude than many of us. It also means when you get into a conversation about the intersection of AI & CX its going to be an eye-opening one.  https://t.co/pktu40xdRs