Mike Melling

Liverpool and WWE fan. Any views are mine alone. Unless I say differently.

[Mike Melling @mikemelling]

There are so many moments in Doctor Who that get your blood pumping. Here's my top 10 from NuWho. http://t.co/7D7HvGH2P8

[Mike Melling @mikemelling]

@TicketmasterCS Followed.

[Mike Melling @mikemelling]

@TicketmasterUK I honestly don't know where to turn. I have ordered theatre tickets from you, however they're not showing up in my ticket master account, and I can't chat to anyone unless I'm choosing tickets in my account.

I've tried the email option, but it's telling me that

[Mike Melling @mikemelling]

I need help and support. And there doesn't appear to be any way, shape or form of me getting any support at all.

This is a woeful process!

Can you please tell me how I can speak to someone about my tickets.

Thank you.

[Mike Melling @mikemelling]

My booking reference that YOU supplied is invalid.

The ticket master theatre page just pushes me back to your main Ticket Master help.

I’ve tried emailing an address in my confirmation and literally had a reply that said “Sorry, we haven't received your message...”

[Mike Melling @mikemelling]

The service we have received in the past five weeks has been awful, and for us to be unable to have issues resolved in this length of time is wild.

Therefore, can you please inform me of how I can make a formal complaint.

Thank you.

[Mike Melling @mikemelling]

Hi @Dyson - what is the process to raise a formal complaint? And before you ask us to contact customer services, we have. About two separate issues. And on both occasions the responses we’ve had have been generic copy and paste responses completely unrelated to our issue.

[Mike Melling @mikemelling]

Absolutely shocking for a family who has three Hondas all from the same Dealership. Having purchased eight cars in total in the past.

Always been a huge fan of Honda, but will be thinking very carefully about whether to purchase one again.

@Honda @Honda_UK @HoldcroftGroup

[Mike Melling @mikemelling]

Absolutely disgusted with the level of aftercare received from @Honda_UK, @Honda & particularly @HoldcroftGroup Warrington branch.

My father has been without use of the Telematics in his ENY1 since September which is causing major problems with the charging schedule.

[Mike Melling @mikemelling]

A car that can’t schedule a charge, an app that won’t allow us to check, and having to set an alarm to wake up and check manually every night or pay a premium to charge.

Absolutely awful.

[Mike Melling @mikemelling]

@AmazonHelp I no longer need the parcel collecting. This is true, as I've dropped it at an Evri drop off point but noone can tell me where the parcel is.

All the while I'm having to wait for two weeks, and if it still hasn't arrived, you'll refund me anyway.

Why am I being made to wait?

[Mike Melling @mikemelling]

Really disappointed in @AmazonUK. A simple return is being made so difficult. Tracking the return is returning a response that fills me with no confidence that the parcel is being returned.

I'm getting copy and pasted responses from customer services. One of which was /1

[Mike Melling @mikemelling]

@AmazonHelp I've tried this. It tells me nothing.

The item wasn't collected as originally requested. I was advised to drop the parcel off at a nearby drop off point. The following day the courier came to collect the parcel.

Now the tracking is stuck in a status that says that

1/

[Mike Melling @mikemelling]

But worst of all, @AmazonUK, you should have staff who can have a real conversation like a human. Not just canned responses, and automatic replies.

Terrible customer service. Really not happy at all.

[Mike Melling @mikemelling]

Identical to an earlier response and all I'm being told is "please wait up to 14 days."

It's a disgrace.

You should know the status of the return, @AmazonUK. You should be able to tell me where my refund is in the process and how long it should take.

/2

[Mike Melling @mikemelling]

@cineworld Hi, any update? Thanks.

[Mike Melling @mikemelling]

@cineworld I've been trying to book tickets all day. I've used 3 cards, your app, Microsoft Edge and Google Chrome. Everytime it fails at validating payment.

I called your customer services and was told to try again 30 minutes layer.
Low and behold, still can't book.

[Mike Melling @mikemelling]

@cineworld Sent in DM

[Mike Melling @mikemelling]

@cineworld Payment authentication failed. Two different cards from two different providers. Also tried using Paypal. All failed.

[Mike Melling @mikemelling]

@damon_watts @cineworld Same