Mike Smart

Digital Transformation Technologies and Cyber Resiliency Research Analyst and Operations Officer at NelsonHall

[Mike Smart @MikeS_NH]

Autonomous & #agenticAI-based supply chains will go beyond POC to become more mainstream...

[NelsonHall @NHInsight]

'...shift toward real-time sensing, simulation, predictive insights, and autonomous response capabilities is transforming supply chains into a competitive advantage.' – #NelsonHall blog post: https://t.co/kiKxPHv1x1 #SupplyChain #Operations #AgenticAI #AI #ML @vaibhav_NH

[Mike Smart @MikeS_NH]

2026 will see a greater focus on developing #agenticAI suites and agentic workflow orchestration use cases, including local LLMs/SLMs, to address client and industry-specific requirements...

[NelsonHall @NHInsight]

'Vendors will continue to expand AI-powered Copilots to provide end-users with intelligent suggestions, automate routine tasks, and deliver real-time insights to improve workflow efficiency.'
https://t.co/ccdhF3FDAX
#DigitalWorkplace #ITservices #GenAI

[Mike Smart @MikeS_NH]

For more on these topics, please download our latest #ITServices Insights newsletter here: https://t.co/9B78QYoBbR

[Mike Smart @MikeS_NH]

Recent and soon-to-be published research focuses on AI-Enabled Cloud Infrastructure Management Services, SAP Ecosystem Services, and Salesforce Services, and our latest blogs report back from nasscom 2026 and take a look at NTT DATA’s approach to human-centric #AI...

[NelsonHall @NHInsight]

We've just published the latest edition of our #ITServices #LinkedIn #Newsletter! Subscribe now for insights on industry trends from our expert analyst team, and get a round up of all the latest news, views and research reports:
https://t.co/xUwa9W0MVE

[Mike Smart @MikeS_NH]

Also in this edition, we provide coverage of recent market happenings and look ahead to major new research in the areas of #AI-Enabled ADM and Advanced #DigitalWorkplace Services...

[Mike Smart @MikeS_NH]

.@Concentrix also provides back-office #BPS such as F&A, fraud detection, and insurance claims processing, alongside more varied digital transformation services leveraging #RPA and #AI...

[Mike Smart @MikeS_NH]

My new @NHInsight vendor profile – '@Concentrix - Achieving #OperationTransformation Leveraging #AgenticAI' – is now available to program subscribers: https://t.co/b1lcSQv4Z8

#AI #opstransformation #digitaltransformation #CXservices #CX

[Mike Smart @MikeS_NH]

.@Concentrix is an integrated business services provider with large-scale service capability in #CXservices including #CX strategy consulting, experience design, and CX managed services including running agentic operations on behalf of enterprise clients...

[Mike Smart @MikeS_NH]

'With the surge in #agenticAI and renewed pressure on enterprise productivity, the roles of the #GCC and the partners who help build and operate them are being redefined.'

[NelsonHall @NHInsight]

.@Vaibhav_NH has published a new @NHInsight blog post – "@Infosys GCC Conclave: What 'AI-First, Future-Ready' Means" https://t.co/DYQxu66L2l

#GCC #AI #AgenticAI @InfosysBPM

[Mike Smart @MikeS_NH]

'Firms that deliver disciplined execution of technology transformation will rapidly grow their businesses as the industry aggressively consolidates.'

[NelsonHall @NHInsight]

'Firms that deliver disciplined execution of technology transformation will rapidly grow their businesses as the industry aggressively consolidates.' – #NelsonHall blog post by @AndyE_NH: https://t.co/iTr5mDoEnJ #WealthManagement #AssetManagement #Banking #OpenBanking #AI #ESG

[NelsonHall @NHInsight]

We've just published the May edition of our #ITServices newsletter on #LinkedIn. Click the link to subscribe:
https://t.co/xUwa9W0MVE

[Mike Smart @MikeS_NH]

'The top vendor selection criteria are #CXtransformation and innovation aligned with travel, transportation, and hospitality needs for #AI + human delivery, agility, and specialization.'

[Mike Smart @MikeS_NH]

'The next goal post for the industry is delivering #AI-based value, likely with the support of #agenticAI strategic advisors.'

[Mike Smart @MikeS_NH]

A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality:
https://t.co/4OdOvt0LfN
#CXtransformation #CX #AI

[Mike Smart @MikeS_NH]

'Improved customer satisfaction is the top client priority and has the highest vendor effectiveness.'

[Mike Smart @MikeS_NH]

A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality:
https://t.co/4OdOvt0LfN
#CXtransformation #CX #AI

[Mike Smart @MikeS_NH]

We've launched a new #OperationsTransformation Insights Newsletter. It provides a round-up of @NHInsight's research & thought leadership, a summary of recent market happenings and more...

https://t.co/F7qkoZ3YTc

[Mike Smart @MikeS_NH]

Most #GenAI investments are for use cases including service delivery optimization, legacy modernization, and managed services automation...

[Mike Smart @MikeS_NH]

.@AkhilaH_NH has published a new @NHInsight blog post – '@Nasscom ‘26: IT Service Vendors Realign as AI Orchestrators' https://t.co/mu7O38LXTg

#ITservices #AI #GenAI #AgenticAI #Talent #cybersecurity

[Mike Smart @MikeS_NH]

With #AI solving challenges through automation and data intelligence, service vendors are focusing on leveraging agents and #GenAI for service delivery...