@British_Airways your phone and app service is shocking. Your call may be recorded for Quality, training or security reasons then it just hangs up. I’d rather you listen to my call and learn. You are so bad! @BA@British_Airways@britishairways2
@British_Airways If you give out staff awards, please give a shout out to Louise N in your Newcastle BA Club team. Fantastic service! Very professional and knowledgeable. #greatservice
@British_Airways what has happened to Manage My Booking? Tried all weekend to view a booking to upgrade but it just jumps to the home screen. Any ideas?
Why has a passenger from Eco been moved up to Club and is sitting next to my wife when you’ve put me in Eco and i paid for a Club seat? #BAsoPoor#poorservice
@British_Airways you’ve just downgraded be from Club to Eco at Boarding as you’ve had to change the plane. Do I still get my Club Tier points? #poorservice#again
@aktiiaGlobal my device regularly asks me to recalibrate to the cuff. Sometimes twice in a week. Is this normal? I’m losing faith in the readings. Also do you offer a trade in service to upgrade to the IP65 showerproof version? Thanks.
@British_Airways You’ve done it again.
Do I get a refund for the golf course I had booked to play today? 😡
We're sorry the BA508 on 17 Oct 2024 LHR-FAO is cancelled. You are rebooked on BA506 17 Oct 2024 LHR 1605 FAO 1900. #badservice
@British_Airways what’s the point of being able to reserve your seat as Silver status only for you to move it 3 times before my check-in. 🤷🏻♂️ #poorservice
Thank you @British_Airways for cancelling our flight this evening. 😡 No other flights tonight, now having to spend the night in a hotel where we don’t want to be. 6:15am start in the morning to get home. #dissapointed
@ZARA@ZARA_Care Thank you for your reply. After many calls and visits to store, my son has dealt with it. They have now refunded the value on to a virtual card. Don’t know why this couldn’t have been done earlier and saved a lot of grief.
@ZARA my son returned item that he had bought using a gift voucher. Store said as he no longer has the original voucher, they can’t refund him on a new gift voucher. You now have his money and the returned item and he has nothing. #poorservice#CustomerExperience