Mike Murchison

CEO of Ada (@ada_cx), the agentic customer experience company. I usually post about applied AI and reflections on leadership. Made in Canada🇨🇦

[Mike Murchison @mimurchison]

My relationship with my computer has changed more in the last month than in the previous 10 years.

Here's a walkthrough of how I as a CEO am using Claude Code as my AI Chief of Staff to roughly double my productivity.

I show how show how with near perfect context on our company (Ada) and by personal life, my chief of staff helps me:

- Unify 6+ inboxes across Slack, Email, Whatsapp, etc. and speed through them
- Manage a multiplayer todo list that it works on for me overnight
- Increase the number of deep relationships I can manage by automatically enriching contact records from all Granola transcripts
- Push back on core decisions I'm making and ensure my time is aligned to my key goals
- more...

I've put first version on Github below. If you're a CEO or an exec, give it a try and let me know how it works for you.

[Mike Murchison @mimurchison]

Great evening last night!

[Lucy Hargreaves @lucyhargreaves4]

fun night last night diving in on Canada’s AI opportunity with @mimurchison

[tobi lutke @tobi]

This is a going to be a great week in Toronto!

https://t.co/crouAg9BRj

[Mike Murchison @mimurchison]

@aymanfsm This makes so much sense.

[Mike Murchison @mimurchison]

Claude meetup tonight at Ada Toronto HQ, this time with focus on GTM and Marketing use cases

[Saurabh Suri @surim0n]

🚨 Official @claudeai for Marketing & GTM Community Meetup

When: April 20th @ 6pm.
Where: Downtown Toronto 🇨🇦

This one's for the marketers, growth people, and GTM folks that are using AI in their workflows.

Live demos. Real use cases. People showing what they've built with Claude.

Whether you're already deep in it or just figuring out where AI fits into your marketing stack - this is the room to be in.

Spots are limited.

Sign up for demo's, volunteers and attendance in comments.

[Mike Murchison @mimurchison]

golden hour right now is just lovely

[Mike Murchison @mimurchison]

another amazing adaverse event, this time with New York City's CX leaders

[Mike Murchison @mimurchison]

wrote something I've been thinking about for a while... on why the AI disclaimer has to go, and how it's never been more important to own your work and your word in the AI era

[Mike Murchison @mimurchison]

https://t.co/RXM1aUuLpG

[Mike Murchison @mimurchison]

https://t.co/RXM1aUuLpG

[Mike Murchison @mimurchison]

Agentic bingo:

swarm
wave
token
fleet
compaction
window
harness
eval
sandbox
background work

what else?

[Mike Murchison @mimurchison]

@lucyhargreaves4 Way to go Lucy!

[Mike Murchison @mimurchison]

Driving AI adoption requires running a lot of experiments.

Today we invited Goz’s AI chief of staff to our executive team offsite. Paulie - who, yes, is from the Sopranos - was fed complete context of our agenda, objectives, and almost all company data.

We asked him to challenge perspectives, bring data when we felt we needed more analysis, and reflect on our team dynamic.

Experience was pretty good, and led us to conclude that with further optimization (and a few less mob jokes) Paulie will be invited back.

I think there’s definitely room for a meeting moderator agent category especially when paired with speaker hardware

[Mike Murchison @mimurchison]

I’m long Canadian founders 🇨🇦

thx for a great evening Zain and Stripe

[Zain Abiddin @ZainAbiddin]

Loved hosting @mimurchison (Founder & CEO of @ada_cx CX) at the @stripe office for a @GrowthPadhq session.

He’s not just building a great company. He genuinely cares about the Canadian tech ecosystem and wants to see more founders here win. Also, just one of the nicest guys you’ll meet.

What stood out most wasn’t even the talk. It was how much time he spent after, going one-on-one with founders, answering questions, and sharing what he’s learned.

Really appreciate how he shows up for Toronto builders. Great sitting down with him. Lots to take away.

[Mike Murchison @mimurchison]

A great example of the fruits of having models crank on a hard problem over weeks

[Cheng Lou @_chenglou]

My dear front-end developers (and anyone who’s interested in the future of interfaces):

I have crawled through depths of hell to bring you, for the foreseeable years, one of the more important foundational pieces of UI engineering (if not in implementation then certainly at least in concept):
Fast, accurate and comprehensive userland text measurement algorithm in pure TypeScript, usable for laying out entire web pages without CSS, bypassing DOM measurements and reflow

[Mike Murchison @mimurchison]

@_chenglou Awesome.

[Mike Murchison @mimurchison]

Singapore looking like avatar.

Had so much fun visiting our team and customers here.

[Mike Murchison @mimurchison]

Great design must work backwards from the experience, and then right after that, the EVALS!

[Mike Murchison @mimurchison]

Thanks for telling our story BVP!

[Bessemer @BessemerVP]

📖 New case study: How @ada_cx became the leader in AI customer service

Before writing any code, Ada's founders worked as support agents for 7 companies. Today: their customers achieve 80%+ autonomous resolution, processing 1.5T tokens/month.

We sat down with CEO and co-founder @mimurchison to unpack what led to an Agentic Customer Experience (ACX) platform, which became Ada.

Get the full case study 👉 https://t.co/fmrLkbnTsU

[Mike Murchison @mimurchison]

@HassanRIsmail I understand the sentiment, but this isn’t my experience Hassan. Come visit us in our Toronto office on Spadina.

Also, agents never sleep 😆

[Mike Murchison @mimurchison]

Adaverse world tour continues with our event in Manila today

[Mike Murchison @mimurchison]

wild - Wren (my ai chief of staff) is collaborating with me live in a document. Agree that its time to move beyond md files for agent human collaboration. Well done @danshipper and team