Mina

Designer

[Mina @mina_adame]

I fell asleep on hold at 2am, my partner took over waiting & was finally able to get new flights through Air Canada at 3am. We are so happy to finally be on our way home. Our bodies hurt from being up for 24+ hours trying to get back. I’m honestly traumatized from this experience

[Mina @mina_adame]

Yesterday our connecting flight was cancelled with no plans from @united @AirCanada to figure out a way for my partner and I to fly back to the US. We were on the phone for 14+ hours combined. We were caught in a game of telephone with both airlines failing to work out flights.

[Mina @mina_adame]

Since leaving Athens at 11:30am to arriving in Montreal at 3:30pm on Sat, my partner was dealing with text support to get a new flight. We were pushed, rerouted, and asked impossible ways to get back such as taking a car rental across border in Vermont for 11 hours 3:30pm-2:30am

[Mina @mina_adame]

@Lelliemexi @united Thanks cuz! Finally the two airlines worked it out this morning and we are flying back today 😭

[Mina @mina_adame]

5pm at YUL airport in Montreal, zero @united folks to help at the counter. Can I get someone to help me get home? You canceled my flight, made me miss my connection… and now I’m going to have to get a room for the night. What the hell is going on?

[Mina @mina_adame]

Going on hour 4 being stranded at the Montreal airport. Flight was cancelled with no one reaching out to help me, I’ve been on hold and dealing with back and forth reservations reps from @united . Please help me get home. You are causing so many issues with your cancellation.

[Mina @mina_adame]

@united you up? Help me with my flight rebooking.

[Mina @mina_adame]

3 hours later.. missed my second connection due to the lack of customer support. @united @AirCanada can someone help me with my flight? @united cancelled flight 3612 and is asking @AirCanada to rebook. Please don’t make me have to pay for a hotel tonight.

[Mina @mina_adame]

My bag didn’t make a connection last week.. had to wait 3 days. Had to pay for some clothes and essentials out of pocket to hold me over. Seriously the worst customer support.

[Jarrod Evanyshyn @JarrodEvan]

@AirCanada get your shit together. Bag has been left behind in Toronto to Calgary. 5 flights have left Toronto to Calgary, and the bag is still in Toronto. What the hell is going on.

[Mina @mina_adame]

Never booking a flight through @AirCanada @united again. My connecting flight was “cancelled” and they keep pointing fingers to each other on who needs to rebook. Can y’all figure it out? I’m stranded at the airport, I just want to get home.

[Mina @mina_adame]

This is the customer service @AirCanada and @united offers. 1-2 hour wait times on landline phones they offer at the YUL airport. #aircanada #unitedairlines

[Mina @mina_adame]

@AirCanad_care DMed yall, waiting in queue for a call back on my cell, and I’m on a physical phone available at the YUL airport. So three methods you can get back to me on.

[Mina @mina_adame]

Same James same, I’m just trying to get home today and dealing with zero customer support at the airport #aircanada

[James Oloo @JamesAlanOLOO]

Its 4:00 pm. I have been at the airport since 10:15 am. @AirCanada flight has been delayed a few times. There is a long line up at the Customer Service. Many people are angry and frustrated. I am too.

[Mina @mina_adame]

I am experiencing the the same thing. My connection was canceled, they made me exit to the departures and directed me to physical landlines to help. ZERO customer service at YUL #aircanada

[David Rigoulot @JustASalesRep]

@AirCanada my flight from IAH to YUL is delayed and I’m going to miss my connection to VCE. The agents at your IAH check-in desk refuse to look for alternate flights. Is that normal?

[Mina @mina_adame]

@AlexCuba @AirCanada I am going through this now.. I just want to get home.

[Alex Cuba @AlexCuba]

Air Canada canceled my flight and wants me to pay for the next, I am having one hell of a time trying to talk to someone at aircanada that knows what is doing, it is officially a very bad airline. @AirCanada is in big trouble.

[Mina @mina_adame]

@AirCanada you are failing your customers with no support services available at the airport. Directing people to phones at the Montreal airport with a wait time of 1-2 hours. How are people suppose to get home? There are 3 elderly people in line and 13 others that need help.

[Mina @mina_adame]

@AirCanada how are there no customer reps at the airport to assist customers with issues on your behalf? Cancelled flight.. “use the phones”. There are 17 people at the Montreal airport trying to get help. There is an elderly man in a wheel chair who has been here for an hour.

[Mina @mina_adame]

@AirCanada 1st our bags were lost for 3 days, now we are stranded at Montreal airport w/o a connecting flight to get back to the US. Bad customer support? More like zero customer support. I’ve spent so much $$ out of pocket & time away from my vacation. I just want to get home