Mind Move Mend

Helping those in pain get moving again💗 Physiotherapist, Pain Specialist, Registered Yoga Teacher, Mobility. For 1:1 consults to get started, get in touch⬇️

[Mind Move Mend @mindmovemend_]

Sorry I can’t transfer the call
So there is no one in this department that can help discuss my reviews with me?
No you have to submit the form

[Mind Move Mend @mindmovemend_]

@AirbnbHelp The new reviews department seems to be going really well, no reviews get reviewed ! In ongoing attempts to try get airbnb to discuss my reviews with me:
“You must submit the form”
I have it got automatically closed twice now what
“Sorry we have to wait for the

[Mind Move Mend @mindmovemend_]

No you have to submit a form
I have submitted two forms and case closed so now what
You have to wait
Wait for what
Wait for the suspension team
But we just said that is a separate team and you are the review team
We can’t help you with that sorry
Ok so transfer me to who can

[Mind Move Mend @mindmovemend_]

suspension to be lifted”
No this is the reviews department not the suspension department I just spoke with them
No you need to speak to suspension we are reviews
Ok what about the listing that isn’t on suspension can we discuss the unfair retaliatory review here

[Mind Move Mend @mindmovemend_]

@airbnbterrace @AirbnbHelp Has anyone actually succeeded in removing unfair review?

[Mind Move Mend @mindmovemend_]

When you spend hours collating all the evidence of how a guest breached your house rules, breached review policy and communication policy send all the evidence in for the review to be removed, only for @AirbnbHelp to send their auto response that they won’t remove the review.

[Mind Move Mend @mindmovemend_]

get booted off the platform because youre choosing to support a guest that has bullied and been abusive on the platform. I ask what have they done about this guest that I reported? What have you done to show support to the host in this instance? Unable to answer. @AirbnbHelp

[Mind Move Mend @mindmovemend_]

Trying to get airbnb to Discuss my reviews with me that are risking suspension

“You must submit the form”
I have and got it got closed now what
“Sorry we have to wait for the suspension to be lifted”
No this is the reviews department not the suspension department
Ok what about

[Mind Move Mend @mindmovemend_]

#airbnbsupport #airbnbhostsupport how much evidence do you need of guests abusing the review policy, being abusive in messages and continue to damage your business and get you suspended as NO ONE will talk to you about your case. Continuously passed off. Whats the future of this?

[Mind Move Mend @mindmovemend_]

she clearly 5 mins before was not happy about not getting a refund, and also that they are accepting and promoting hate speech when there is clear abusive messages from the guest that led to this review . "its not that we are supporting it" ... so youre happy for a superhost to

[Mind Move Mend @mindmovemend_]

I had the "supervisor" call me back and soon into the call i sussed he was not actually giving me any tangible solution to take away. 45 mins of quoting the review policy to him, he admits on the phone the review is "irrelevant" and i asked also how can it not be retaliatory when

[Mind Move Mend @mindmovemend_]

Is how the call went
No human representative from airbnb will discuss unfair and retaliatory reviews with you. @Airbnb @AirbnbHelp
Told to receive a call back no call
Told it’s been escalated, nothing changes
Listing continue to present issues and told to fix yet no one helps.

[Mind Move Mend @mindmovemend_]

team and you are the review team
We can’t help you with that
Ok so transfer me to who can
Sorry I can’t transfer the call
So there is no one in this department that can help discuss my reviews with me?
No you have to submit the form
🔁🔁🔁🔁

[Mind Move Mend @mindmovemend_]

Ok what about the listing that isn’t on suspension can we discuss the unfair retaliatory review here
No you have to submit a form
I have submitted two forms and case closed so now what
You have to wait
Wait for what
Wait for the suspension team
But we just said that is a separate

[Mind Move Mend @mindmovemend_]

the listing that isn’t on suspension can we discuss the unfair retaliatory review here
No you have to submit a form
I have submitted two forms and case closed so now what
You have to wait
Wait for what
Wait for the suspension team
But we just said that is a separate team and you

[Mind Move Mend @mindmovemend_]

@airbnbterrace @AirbnbHelp @Airbnb Retaliatory review that is clear online bullying seen in review, my messaging and brought up to airbnb support prior as she tried to scam and ask for money “I meant to book USD”,yet damaging review remains and I continue to pay price and fight till taken down @AirbnbHelp @Airbnb

[Mind Move Mend @mindmovemend_]

@airbnbterrace @AirbnbHelp To prevent these issues and you never get anywhere, it’s a bad review waiting to happen, or a scam waiting to happen with guests knowing the system now and a whole bnb business can go under. Hosts 10 yrs experience are walking away now @Airbnb

[Mind Move Mend @mindmovemend_]

@airbnbterrace @AirbnbHelp I spend my whole day yesterday asking why airbnb blamed me for cancelling , charged me 350+$ + threaten to remove superhost status when I requested support cancel as multiple enquiries keep coming through that do not match my booking settings. But yet I’ll pay the price @Airbnb

[Mind Move Mend @mindmovemend_]

@airbnbterrace @AirbnbHelp Fed up of bots replying and no customer service, the amount of time and business loss to clear our name is unfathomable , the threatening nature “your listing is risk suspending” “you cancelled” “you will now be fined” all this from airbnb, technical glitches that I informed of

[Airbnb Terrace house @airbnbterrace]

“Completely relate to this. I spent days compiling undeniable proof of house rules violations, false claims, and even had compensation awarded after a thorough investigation — yet still got the generic ‘we won’t remove the review’ reply. It’s beyond frustrating when clear evidence is dismissed. You’re not alone.”

[Mind Move Mend @mindmovemend_]

When you spend hours collating all the evidence of how a guest breached your house rules, breached review policy and communication policy send all the evidence in for the review to be removed, only for @AirbnbHelp to send their auto response that they won’t remove the review.