@Punishe20609282@HM_Passport The upgrade team will only open emails if your due to travel within 2 weeks I didn't use the upgrade service, I was fortunate that I got it sorted threw an alternative route. We had applied for replacement and passed the timeframe and still hadn't received it.
Can't thank sir @J_Donaldson_MP for his help, me and my family appreciate it so grateful. This is the 2nd time we have had his help, make your vote count guys and vote for someone that actually helps the normally working class family.