Mei Misaki

Head of Customer Experience @Nearprotocol | @dcentwallets Self-custody.
#Bitcoin | Open-SourceDev | PhD Physics. God & Country.

[Mei Misaki @misaki0504_]

Got an issue/complain. Let’s have a chat to help fix this
Tap the 📥 on my profile or 👇
https://t.co/6z66PCGcvm

[Mei Misaki @misaki0504_]

@AhujaManju176 Simply send me a Dm so we can assist you directly with claiming your reimbursement

[Mei Misaki @misaki0504_]

@AhujaManju176 We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

DCENT App Wallet (software wallet) users: please take action now.

Check whether action is required, and move your assets if needed.
Please share this with anyone who may still be using the App Wallet.

DCENT Security Guide: Check If You Need to Take Action (EN/KR): https://t.co/px7UZCdZd6…

🚨 SCAM ALERT 🚨
DCENT has NO separate support accounts on X and NO official Telegram or Discord support channels. Only DCENTWALLETS, DCENTWALLETS_KR, and DCENTWALLETS_JP.

⚠️ Check all official DCENT websites & social channels here:
https://t.co/GLt2Jw6jzQ…

[Mei Misaki @misaki0504_]

DCENT App Wallet (software wallet) users: please take action now.

Check whether action is required, and move your assets if needed.
Please share this with anyone who may still be using the App Wallet.

DCENT Security Guide: Check If You Need to Take Action (EN/KR): https://t.co/px7UZCdZd6…

🚨 SCAM ALERT 🚨
DCENT has NO separate support accounts on X and NO official Telegram or Discord support channels. Only DCENTWALLETS, DCENTWALLETS_KR, and DCENTWALLETS_JP.

⚠️ Check all official DCENT websites & social channels here:
https://t.co/GLt2Jw6jzQ…

[Mei Misaki @misaki0504_]

We’re deeply sorry for the frustration — no one should be blocked from withdrawing their $NEAR. If this is an unstaking/epoch, RPC, bridge, or access-key issue, please DM us your public wallet address + tx hash so we can check on-chain and assist you directly with withdrawing your Near.

[Mei Misaki @misaki0504_]

We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Wallace Cameron @WHIPSHEE]

@DCENTWALLETS I've had my assets stollen from my app wallet. I've tried to contact customer service and they are on holiday?? What kind of service is this? You people better recover my assets.

[Mei Misaki @misaki0504_]

@WHIPSHEE We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

@Sa_Ul__ We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

@BikerChick888 @ChartNerdTA It is quite an easy process, Simply initiate a dm so i can guide you with the migration.

[Mei Misaki @misaki0504_]

@z09565556 We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

@Billy9291158184 We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Lorraine Inch @Lollie003]

@DCENTWALLETS Has there been any update on this and if funds are recovered will they be returned?

[Mei Misaki @misaki0504_]

@Lollie003 We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

@Mihaiaf92 We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

@Xbar_Grieb @Xbar_Grieb We sincerely apologize for this, Simply shoot me a Dm and i will assist you with a procedure to claim your reimbursement.

[Mei Misaki @misaki0504_]

@eheywood76 We’re deeply sorry about your loss of assets due to the exploitation on Dcent Wallet — that’s not the standard we aim for. Please DM me your ticket ID, tx hash so our blockchain team can review. A remediation/reimbursement plan is available for verified cases; we’ll confirm eligibility in DM and assist you directly.

[Mei Misaki @misaki0504_]

@AwakeninTDS Sorry for the inconvenience. Your assets remain safe in self-custody; a bootloader loop does not impact on-chain funds. We don’t currently support USB/PC flashing for DCENT X, but we can triage recovery with the latest iOS app. Kindly me your firmware version, app version, and a photo of the bootloader screen. We’ll get this resolved.

[Mei Misaki @misaki0504_]

Sorry for the inconvenience. Your assets remain safe in self-custody; a bootloader loop does not impact on-chain funds. We don’t currently support USB/PC flashing for DCENT X, but we can triage recovery with the latest iOS app. Kindly me your firmware version, app version, and a photo of the bootloader screen. We’ll get this resolved.

[Mei Misaki @misaki0504_]

@edmagrip @DCENTWALLETS We deeply apologize. If assets were only on your biometric hardware wallet, they’re safe on-chain. D'CENT app is a companion; we’ll guide re-sync to provide protection on your wallet and assets.