missNK

growth | digital strategy | product marketing | MBA @WarwickBSchool #digitalmarketing #digitalstrategy #startups

[missNK @missNKswe]

@British_Airways Do you have a phone number for formal complaints or who can I contact?

[missNK @missNKswe]

@British_Airways does your staff at the airport have the rights to refuse boarding of customers? My partner is traveling to Sweden to attend childbirth and has been denied checking in. Even though the Swedish government has excemptions for imperative family reasons!

[missNK @missNKswe]

@British_Airways The BA staff have been very uncooperative

[missNK @missNKswe]

@British_Airways Hi Leanne, I understand you don’t advice on what documents are required and I have never requested it. But what Upsets me is that the BA staff don’t have the right information for Sweden. Sweden updated their entry ban on 31st of March but BA don’t have the up to date information

[missNK @missNKswe]

@British_Airways I want this information to be public because A) it’s not right that @British_Airways are making their own guidelines and not following the specific country’s guidelines and B) the stress they cause on their customers is unacceptable for lack of information they have

[missNK @missNKswe]

@British_Airways I’ve been on the phone with BA customer service for 1,5hr trying to get them to support and they seem to understand he shouldn’t be denied boarding but has little power to help

[missNK @missNKswe]

@British_Airways Thankfully @HeathrowAirport staff are helping him and checking his documents and trying to accelerate to get him on the plane. But @British_Airways staff refused to contact the Swedish Consular to get the right information or support in any way

[missNK @missNKswe]

@British_Airways The staff at the airport don’t have the most recent Swedish guidelines but only the U.K.

[missNK @missNKswe]

@British_Airways They’ve denied my partner boarding because he’s a foreigner although he has the right to travel to Sweden to see his child

[missNK @missNKswe]

@RandyChoco 😱 My mum would click

[missNK @missNKswe]

@mhdksafa Yes unfortunately know of 2 people who have died. One in the vulnerable group but the other one young, 46 year old

[missNK @missNKswe]

@chelseaperetti Same! On social media everyone seems so energetic and positive, so thanks @chelseaperetti for keeping it real!

[missNK @missNKswe]

@bentossell Sweet! 👌

[missNK @missNKswe]

@bentossell I’d check w Zoom as well. Swedish Sunet has partnered with Zoom and have on a quick turn around managed to get 120,000 users in the Nordic using @zoom_us so that students can continue their education online. @majahall any advice here?

[missNK @missNKswe]

@DominicGlynn1 That’s a good idea!

[missNK @missNKswe]

@AllyJefferson1 Sending prayers to you and your family! 🙏

[missNK @missNKswe]

It’s in challenging moments like this we need to applaud businesses that are #actingresponsibly for their community. @Finnair sent a newsletter to their customers explaining their flights might be affected and they’ve updated T&C to allow flexible change to dates 🙌 #coronavirus

[missNK @missNKswe]

@cryptocrock @ABC @NavroopSingh_ That’s exactly what I was thinking 🤔 business is as usual here in London and no measurements have been taken. It’s not only a few hundreds starts dying that countries are waking up. Does it have to be that way?